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FAQ

FAQ

Loveland Van Oranje
Kingsday – April 27th 2021

Loveland van Oranje 2020 is canceled due to coronavirus outbreak.
But we are happy to announce Loveland van Oranje 2021 with the same line up!

COVID-19 FAQ

LAST UPDATE: 8 SEP 2020

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Was Loveland van Oranje 2020 cancelled due to the coronavirus?

Sadly the ban on events due to the coronavirus made it impossible to go ahead with Loveland van Oranje as planned, but health comes above all.  

However, we are more than delighted to announce the return of Loveland van Oranje in 2021 including the entire 2020 lineup! 

How do I apply for a refund for Loveland Van Oranje 2020?

Your ticket for this year’s festival will automatically be converted into a ticket valid for Loveland van Oranje 2021. By holding on to your ticket you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together. 

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over. 

If you have any questions about the refund process, please send an email to [email protected]loveland.nl with all the details about your purchase. 

What if I bought my ticket through Ticketswap, Resident Advisor, Festicket, Partbussen or Appic?

All tickets bought through our official ticket partners Ticketswap, Resident Advisor, FesticketAppic and Partybussen are also refunded. 

I didn’t buy a ticket through your official partners mentioned above, can I still get a refund?

We can’t guarantee a refund for tickets bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels.  

You could try to get in contact with the reseller and/or with the person that has sold you the ticket if you bought it through a third-party reseller, as he/she already received an email with information regarding the refund. 

What if I have a Loveland Card?

Your Loveland Card for this year’s festivals will automatically be converted into a card valid for Loveland van Oranje 2021, 909 Festival 2021 and both days of Loveland Festival 2021. By holding on to your card you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together. 

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase. 

Do I also get a refund on my locker, parking or shuttle bus ticket?

All ticket types, including the locker, parking and shuttle bus tickets are refunded. 

I applied for a refund. When will I receive my money?

At the moment we processed all refund requests we received. If you applied for a refund before 30th of April, you should have already received your refund. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase. 

What happens to my ticket if the event does not go through in 2021?

In case the event will not happen in 2021, all tickets purchased through official channels will be refunded, just as this year. 

FESTIVAL FAQ
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How should I and can I use my ticket?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the official Loveland Van Oranje website. Once purchased, tickets can not be refunded. The organization strongly recommends not to buy any tickets trough a third party selling point. After leaving the event area, the right of access to the event site expires. Stamps or other methods will not be used to identify previous accessed visitors. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Is Loveland Van Oranje 2021 an 18+ event?

Visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Am I allowed to bring drugs to the festival?

Loveland Van Oranje maintains a zero tolerance policy on drugs. It is forbidden to use or posses any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is forbidden to trade drugs at Loveland Van Oranje. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected]

Is any kind of trade or sale allowed at the area of festival?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Is any kind of promotional activity allowed at the area of the festival?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization.

Are lockers available at the festival?

Lockers are available at the festival location. However, you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event and/or to leave them in your car.

Are there any signs or instructions to follow?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.
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