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FAQ

FAQ

Loveland Van Oranje
Kingsday – April 27th 2023
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HOW CAN I BUY A TICKET FOR LOVELAND VAN ORANJE 2023?

Tickets are on sale now. You can buy yours here

Why do I pay an additional entertainment tax of €1,50 per ticket?

As of the 1st of January 2023, events and festivals will be charged by the City of Amsterdam for entertainment tax (vermakelijkhedenretributie, vmr).

IS THE FESTIVAL INDOOR OR OUTDOOR?

Loveland van Oranje has 1 open-air stage and 1 covered (tent) stage.
We advise all of our visitors to check the weather app before leaving and bring warm clothes, as things cool off after sunset.
Lockers available on the festival site as well.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Thursday, April 27, from 11.00 till 20.00.

Last entry is at 19.00.

DO I NEED TO BE VACCINATED OR TESTED TO ENTER THE EVENT?

According to the new regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

I HAVE OTHER QUESTIONS/REMARKS.

Please check the FAQs below or send an email to [email protected]We will take a look into your inquiry and help you out.  

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. 

TICKETS
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CAN I BUY TICKETS AT THE ENTRANCE OF LOVELAND VAN ORANJE?

There is no opportunity to buy tickets at the entrance.

Tickets sales are live. You can yours here

HOW DO I PERSONALIZE MY TICKET?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket. Later on, it is possible to can change this data with the help of this website.

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your battery charged and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone away and start dancing.

I LOST MY TICKET, WHAT SHOULD I DO?

If you purchased your ticket via the Loveland van Oranje website, you can resend your booking confirmation email with the help of this page.

If you purchased it via Resident Advisor, Festicket, Ticketswap, Appic or Partybussen please login to your personal account on the above mentioned websites and re-download your ticket.

LOCKERS
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HOW CAN I BUY A LOCKER TICKET?

You can purchase an add-on ticket in the ticket shop.

Lockers will also be available at the festival location. Keep in mind that you are responsible for your personal belongings. The organization recommends to take no valuable possessions to the event.

HOW DO E-LOCKERS WORK?

At Loveland van Oranje we work with e-lockers, which means there is no deposit and no key. You will receive your locker number and pin code by email.

You enter the pin code of your locker at the lock to open and close it. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

WHEN WILL I RECEIVE MY LOCKER NUMBER AND CODE?

You will receive an e-mail with your locker number, pin code and instructions no later than the morning of the event. If you have not received a code, please show your locker ticket at the Lockerbox service desk on the festival terrain.

WHAT ARE LOCKER DIMENSIONS?

The small lockers are 24cm wide, 28cm high and 50cm deep.

Large lockers are 35cm wide, 28cm high and 50cm deep.

I FORGOT SOMETHING IN MY LOCKER.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

SHUTTLE BUS
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HOW CAN I BUY A SHUTTLE BUS TICKET?

You can purchase lockers in the ticket shop.

WHERE DOES THE SHUTTLE BUS DEPART FROM AND WHEN?

All travel info about the shuttle bus can be found here.

IS MY TICKET VALID FOR BOTH TO AND FROM THE FESTIVAL?

Yes, the shuttle bus tickets are return tickets valid for one person. When travelling back to Amsterdam Amstel station, your ticket will be checked again, so please hold on to it carefully.

WHAT ARE THE SHUTTLE BUS RULES TO FOLLOW?

Smoking in the shuttle bus is strictly prohibited. Using the shuttle bus is at own risk.Instructions of the driver and supervising employees need to be followed at any time.The driver and supervising employees have the authority to deny (groups of) people to the bus.

WHAT IF THE BUS IS DELAYED?

In case of delay neither Traffic Support, nor OnlineTicket.nl are responsible for any (financial) consequences of missed connections to public transport.

GOOD TO KNOW
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CAN I PURCHASE EARPLUGS AT THE EVENT?

Alpine earplugs will be available at the festival Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. In addition Alpine PartyPlug earplugs are super comfortable and reusable, so you can protect your ears not only at Loveland van Oranje but on other festivals as well. Love your ears!

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the locker desk at the festival terrain. Everything will be collected there. After the event you can contact the organization on [email protected] to check if we found your properties.

ENTRANCE
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IS LOVELAND VAN ORANJE AN 18+ EVENT?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

HOW CAN I ENTER THE FESTIVAL?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Loveland van Oranje, Resident Advisor and Ticketswap. Once purchased, tickets cannot be returned. The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

HOUSE RULES
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DOES THE FESTIVAL HAVE A ZERO TOLERANCE DRUGS POLICY?

Loveland van Oranje maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Wednesday, April 27th from 11:00 till 20:00.

Am I allowed to bring medication to the festival?

The use of medication is allowed when the medication is based on medical grounds and the package is still sealed. In any case the user needs to have a signed statement by a doctor to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

WHICH ITEMS AREN'T ALLOWED INSIDE THE FESTIVAL TERRAIN?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us at [email protected]

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

IS THERE A DRESS CODE FOR THE FESTIVAL?

It is prohibited to wear clothes which represent any kind of sports clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

AM I ALLOWED TO MAKE PHOTOGRAPHY/VIDEO/SOUND RECORDING DURING THE EVENT?

It is not allowed to enter the venue with professional video-, audio-, recording- and photo equipment, but of course you can make pictures/videos with your phone or a digital compact camera.
Everyone that enters the event area gives permission to be filmed, photographed and sound recorded. The organization uses the pictures and recordings for promotional purposes.

WHAT HAPPENS IF THERE IS A CHANGE IN THE PROGRAM?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

IS SMOKING ALLOWED?

It is strictly prohibited to smoke at indoor areas (such as tents).

AM I ALLOWED TO VISIT THE EVENT WITH A GUIDE DOG?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

IS THE FESTIVAL ACCESSIBLE WITH WHEELCHAIR OR OTHER CARE AIDS?

Loveland van Oranje is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

CAN I PARK MY BIKE/CAR NEAR THE EVENT TERRAIN?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.?

CAN LOVELAND VAN ORANJE BE HELD LIABLE FOR INJURY AND/OR OTHER DAMAGES?

Entering the event area is at your own risk. Loveland van Oranje and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

WHAT HAPPENS IN SITUATIONS THAT ARE NOT MENTIONED ABOVE?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.

WHEN RULES ARE NOT BEING FOLLOWED ACCESS TO THE EVENT WILL BE DENIED WITHOUT ANY REFUND OF THE ENTRANCE TICKET. IF ACCESS IS DENIED, YOU WILL DIRECTLY BE REMOVED FROM THE EVENT AREA.
© LOVELAND EVENTS