Back to the top

FAQ

FAQ

Loveland ADE
20-22 October 2022

GENERAL

Section 1
HOW CAN I BUY A TICKET FOR LOVELAND ADE 2022?

Our ADE events are sold out. For secondhand tickets please check the website of our official ticket partner –Ticketswap.

HOW CAN I BUY A BACKSTAGE TICKET?

Limited backstage tickets available for 909 and Pan-Pot All Night.
Secure a spot for your favourite event here or if you already got a ticket, check your mail to find out how to upgrade.

This ticket includes:
• Backstage area access at main stage
• Backstage deck access at main stage
• Fast lane entry
• Backstage bar
• Backstage toilet

DO I NEED TO BE VACCINATED OR TESTED TO ENTER THE EVENT?

According to the new regulations of the Dutch government, visitors do not need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

IS THE EVENT INDOOR OR OUTDOOR?

The Loveland ADE locations (Warehouse Houthavens and Mediahaven) are indoors. Both venues have a designated smoking area outdoors where smoking is allowed.

WHAT PAYMENT METHOD IS USED AT THE VENUE?

All Loveland ADE events have a token payment system.
At WAREHOUSE HOUTHAVENS you can only purchase tokens with your bank card or credit card.
At MEDIAHAVEN you can purchase tokens with either bank card/credit card or cash.

We accept Maestro, VISA, Mastercard and VPay cards.

WHAT ARE THE OPENING HOURS OF THE EVENT?

The opening hours differ per event. For more info please check our program here.

Last entry is 1 hour before closing.

I CANNOT ATTEND ANYMORE.

You can safely re-sell your ticket via our official secondhand ticket partner –Ticketswap.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected]. We will take a look into your inquiry and help you out as soon as possible. Don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can subscribe to our mailing list at the bottom of this page.

TICKETS

Section 1
CAN I BUY TICKETS AT THE DOOR?

Yes, limited tickets available at the door for 909 and Pan-Pot All Night.

HOW DO I PERSONALIZE MY TICKET?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket.

For ticket purchased on our website: To change this information please visit this website.

For tickets purchased via Resident Advisor, Festicket, ADE Website: To change this information please login to your account on these websites.

For tickets purchased via Ticketswap: The name on the ticket cannot be changed, since it is a PDF file; but do not worry in our system is the ticket is automatically personalized to your name.

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

The Loveland ADE shows have a very limited capacity, therefore it is not possible to use the Loveland Card for this event. If you have any questions regarding the Loveland Card, please send an email to [email protected].

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone off and start dancing.

I LOST MY TICKET, WHAT SHOULD I DO?

If you purchased your ticket on the Loveland website you can resend your booking confirmation email with the help of this website.
If you purchased it via Resident Advisor, Festicket Ticketswap or the ADE website please login to your account and re-download your ticket.

ENTRANCE

Section 1
ARE THE LOVELAND ADE SHOWS 18+ EVENTS?

Yes, Loveland ADE is an 18+ event. Visitors under the age of 18 will not be allowed to enter (even when accompanied by a parent, guardian and/or other adults).

SHOULD I BRING IDENTIFICATION DOCUMENT WITH ME?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. A valid identification document is an official certificate, therefore copies will not be accepted.

HOW CAN I ENTER THE LOVELAND ADE SHOWS?

Access to the event can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the Loveland ADE website or via our official ticket partners. Once purchased, tickets cannot be refunded. We strongly recommends not to buy any tickets through third-party resellers and non-official partners. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands is reported to the police.

CAN I RE-ENTER THE VENUE WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

IS THERE A SECURITY CHECK UPON ENTERING THE VENUE?

Every visitor who enters the event area will be checked by the security staff. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

CAN I PARK MY BIKE/CAR NEAR THE EVENT TERRAIN?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

IS THE FESTIVAL ACCESSIBLE WITH WHEELCHAIR OR OTHER CARE AIDS?

The Loveland ADE shows are accessible to people with disabilities; we want our events to be fun for everyone. That is why we do our best to make the event accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

AM I ALLOWED TO VISIT THE EVENT WITH A GUIDE DOG?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the event.

LOCKERS

Section 1
WHERE CAN I GET A LOCKER TICKET?

You can get your locker tickets on the second page of the regular ticket shop.

To access the second page please click on ‘Continue’ on the first page of the ticket shop, without selecting any entrance tickets.

ARE LOCKERS AVAILABLE AT THE VENUE?

There are lockers available at the venue to safely store any belongings. To avoid queuing we advise you to get your locker prior to the event online.

HOW DO E-LOCKERS WORK?

At Loveland ADE we work with e-lockers, which means there is no deposit and no key. You will receive your locker number and pin code via email (latest 4 hrs before the start of the event). If you did not receive this please go to the locker desk at the location. The locker can be opened and closed with your personal pin code. Be careful when entering your pin code, people might look over your shoulder.

Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

WHEN AND HOW WILL I RECEIVE MY LOCKER NUMBER AND PIN CODE?

You will receive your locker number and pin code via email (latest 4 hrs before the start of the event). If you did not receive this please go to the locker desk at the location. The locker can be opened and closed with your personal pin code. Be careful when entering your pin code, people might look over your shoulder.

WHAT ARE THE DIMENSIONS OF THE LOCKERS?

The small lockers are 24cm wide, 28cm high and 50cm deep.

Large lockers are 35cm wide, 28cm high and 50cm deep.

I FORGOT SOMETHING IN MY LOCKER.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

Please keep in mind that every visitor is responsible for their own personal belongings. We recommend taking no valuable possessions to the event.

I HAVE OTHER QUESTIONS/REMARKS.

For questions about your locker you can send an email to [email protected]. If you have a question about your locker ticket, send an email to [email protected].

HOUSE RULES

Section 1
DOES LOVELAND ADE HAVE A ZERO-TOLERANCE DRUGS POLICY?

Yes, Loveland ADE maintains a zero tolerance policy on drugs. It is forbidden to use or possess any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is also forbidden to trade drugs at Loveland ADE. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

AM I ALLOWED TO BRING MEDICATION TO THE EVENT?

The use of medication is allowed when the medication is based on medical grounds and the package is still sealed. In any case the user needs to have a signed statement by a doctor to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

Can I bring lollipops and chewing gum to the event?

Chewing gum isn’t allowed at our indoor events, because it damages the venue. Please, respect the venue where the event is held! If you want to bring something that provides a fresh breath, you may bring a sealed pack of breath mints to the event. Dextro is also allowed. You are not allowed to bring food & beverages to the events. Which means lollipops are not allowed either.

WHICH ITEMS AREN'T ALLOWED INSIDE THE EVENT LOCATION?

It is prohibited to enter the event area under the influence of alcohol and/or drugs. When noticed you will be denied access without the right to a ticket refund.

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire-or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us via [email protected]

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

IS THERE A DRESS CODE FOR THE EVENT?

It is prohibited to wear clothes which represent any kind of sports clubs or shirts with offending lyrics/symbols/tattoos etc. Keep your shirt on during the entire event.

AM I ALLOWED TO MAKE PHOTO/VIDEO/SOUND RECORDING DURING THE EVENT?

It is not allowed to enter the venue with professional video-, audio-, recording- and photo equipment, but of course you can make pictures/videos with your phone or a digital compact camera. Everyone that enters the event area gives permission to be filmed, photographed and sound recorded. The organization uses the pictures and recordings for promotional purposes.

WHAT HAPPENS IF THERE IS A CHANGE IN THE PROGRAM?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

IS SMOKING ALLOWED?

It is prohibited to smoke at indoor areas, but both venues have a designated smoking area where smoking is allowed.

CAN I PURCHASE EARPLUGS AT THE EVENT?

During Loveland ADE Alpine earplugs will be available at the Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest. The organization is not liable for any negative consequences that may occur.

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the counter where the lockers are being sold. Everything will be collected there. After the event you can contact the organization on [email protected] to check if we found your properties.

CAN LOVELAND ADE BE HELD LIABLE FOR INJURY AND/OR OTHER DAMAGES?

Entering the event area is at your own risk. Loveland and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

It is also not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the event area and handed over to the police.

It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

WHAT HAPPENS IN SITUATIONS THAT ARE NOT MENTIONED ABOVE?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.