FAQ
ENTRANCE
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IS BURST AN 18+ EVENT?
Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).
Should I bring an identification document with myself?
ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.
HOW CAN I ENTER THE FESTIVAL?
Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official BURST website and Ticketswap. Once purchased, tickets cannot be returned.
The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.
Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Loveland van Oranje and Ticketswap. Once purchased, tickets cannot be returned.
The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.
CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?
After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.
IS THERE A SECURITY CHECK UPON ENTERING THE FESTIVAL?
Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.
WHAT SIZE BAG IS ALLOWED ON THE FESTIVAL TERRAIN?
For security reasons, please note that only bags no larger than A4 size (8.27 x 11.69 inches or 21 x 29.7 cm) are permitted inside the festival grounds.
IS SMOKING ALLOWED?
It is strictly prohibited to smoke at indoor areas (such as tents). You are allowed to smoke outside, please make sure to throw the cigarette buds into the designated trash cans to keep our beautiful festival terrain clean.
CAN I BRING MEDICATION INTO THE EVENT?
Medication is allowed when it’s medically necessary and in a sealed package.
To bring it in, you’ll need:
– A signed statement from your doctor
– A valid ID or passport to match the name on the note
If you require constant access to your phone due to a medical condition, you need to inform us via just email [email protected] ahead of the event. We’ll work with you directly to find a suitable solution. Please note it is important to inform us prior to the event.
CAN I BRING A SMALL CAMERA?
No, cameras of any kind (digital, SLR, mirrorless, handycams) and wearable recording devices (camera glasses, smart glasses, etc.) are not allowed. We’re keeping things low-key and in the moment.
PAYMENT METHOD
Are payments at the event cashless?
Yes, all transactions are fully cashless for a quick, simple, and contact-free experience.
Can I use my phone to pay at the bar?
No. Phone payments are not accepted at the bar due to the No Phone Policy.
How can I pay for drinks, food, and earplugs?
You can use:
Debit or credit card
Cash Card, available at the entrance for €1
How do I load a Cash Card?
You can load it using:
Cash
Debit or credit card
Phone transaction (at the designated phone zone near the entrance)
Is there a minimum amount to load on the Cash Card?
Yes, the first time you load your card, a minimum of €20 is required.
Can I get a refund for my remaining Cash Card balance?
Yes, any remaining balance can be refunded within 5 days after the event. Simply scan the QR code on your card, fill in your details, and receive a quick refund.
What should I do if I lose my Cash Card?
Treat your Cash Card like cash. If it is lost, it cannot be refunded.
How long is the Cash Card valid?
The card is valid only during this event.
