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FAQ

FAQ

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HOW CAN I BUY A TICKET FOR BURST?

Tickets for BURST presents TLM Airlines are currently sold out.

WHAT ARE THE OPENING HOURS OF BURST?

Friday, October 24, from 14.00 till 22.00.

Last entry is at 21.00.

NO PHONE POLICY
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WHAT IF I DON'T HAVE A SMARTPHONE? DOES MY PHONE STILL GO IN A POUCH?

Yes. Whether it’s a smartphone or not, all phones will be placed in a Yondr pouch inside no-phone areas. We do this to create the same uninterrupted experience for everyone on the dancefloor — no screens, no scroll, just presence.

WHAT IF I NEED TO BE REACHABLE OR THERE'S AN EMERGENCY?

No problem — you’ll always have access to your phone in one of our clearly marked Phone Zones. If staying connected is important, we recommend checking in there regularly.
You can also leave your phone on vibrate so you’ll feel it if a call comes through.

We’ve also got you covered on-site. Our awareness teams (wearing red vests) and roaming security are available at all times to support you. Just flag someone down if you need help — they’re there for you.

If you have any question or a personal matter for which you need to be reachable at all times please email [email protected] and we will find a suitable solution. 

WHAT HAPPENS IN CASE OF AN EMERGENCY INSIDE THE VENUE?

Our security and staff are trained for emergency response, and equipped with radios and phones. If something happens, follow their instructions immediately.

Yondr staff with unlock tools will be available near exits and on the dancefloor if access to phones is needed for safety.

If you have any questions or a personal matter for which you need to be reachable at all times, please email [email protected] and we will find a suitable solution

HOW DO I UNLOCK MY PHONE AFTER THE EVENT?

At the end of the show, Yondr staff will be stationed at all exits to unlock your pouch. Simply remove your phone and drop the pouch in the bins provided.

CAN I PAY WITH MY MOBILE DEVICE?

Only in the Phone Zone near the entrance. We recommend bringing your bank card / credit card with you so you can always buy tokens, even with your phone locked.

WILL THE POUCH AFFECT MY PHONE IN ANY WAY?

Not at all. The Yondr pouch doesn’t interfere with your phone or its functionality once removed.

DO I KEEP MY PHONE WITH ME THE WHOLE TIME?

Yes — your phone stays on you at all times. You’re just responsible for keeping it sealed while in the no-phone zones.

WHAT IF I LOSE MY FRIENDS?

We recommend choosing one of our Meeting Points when you arrive. That way, if you get separated, you know where to reconnect — no messages needed.

WHAT HAPPENS IF I REFUSE TO PUT MY PHONE AWAY?

Our team will first gently remind you of the policy and ask you to respect the space we’re creating together. 

If the phone use continues in a no-phone zone, we’ll finally ask you to leave the event as this breaches our no-phone policy.. 

We take this seriously — not to restrict, but to protect the energy on the dancefloor.
No screens. No scroll. No exceptions. 

WHAT IF I NEED TO TAKE MY MEDICATION AT A SPECIFIC TIME?

Set a timer or alarm before locking your phone in the pouch. When it goes off, head to a Phone Zone to unlock it.

Prefer analog? Bring a watch to stay on schedule without needing your phone.

If you need an exception for medical reasons, you need to inform us via just email [email protected] ahead of the event. We’ll work with you directly to find a suitable solution. Please note it is important to inform us prior to the event.

I HAVE A MEDICAL CONDITION THAT REQUIRES CONSTANT ACCESS TO MY PHONE — WHAT SHOULD I DO?

If you need an exception for medical reasons, you need to inform us via just email [email protected] ahead of the event. We’ll work with you directly to find a suitable solution. Please note it is important to inform us prior to the event.

I'M HEADING HOME—WHERE CAN I OPEN MY POUCH?

Leaving before 20:00?
Our crew will unlock your phone pouch at the exit.
Heading out at 20:00? You can also unlock it at any of the bars.

TICKETS
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CAN I BUY TICKETS AT THE ENTRANCE OF BURST?

There is no opportunity to buy tickets at the entrance.

Why do I pay an additional entertainment tax of €1,50 per ticket?

As of the 1st of January 2023, events and festivals will be charged by the City of Amsterdam for entertainment tax (vermakelijkhedenretributie, vmr).

HOW DO I PERSONALIZE MY TICKET?

During the ticket purchase process, the ticket owner’s full name, email address and other information needs to be filled for every individual ticket. Later on, it is possible to can change this data with the help of this website.

CAN MY TICKET BE SCANNED FROM MY MOBILE PHONE?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your battery charged and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone away and start dancing.

I LOST MY TICKET, WHAT SHOULD I DO?

If you purchased your ticket via the BURST website, you can resend your booking confirmation email with the help of this page.

If you purchased it via Resident Advisor, Festicket, Ticketswap, Appic or Partybussen please login to your personal account on the above mentioned websites and re-download your ticket.

LOCKERS
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HOW CAN I BUY A LOCKER TICKET?

Lockers are not (yet) available.

HOW DO E-LOCKERS WORK?

At BURST we work with e-lockers, which means there is no deposit and no key. You will receive your locker number and pin code by email.

You enter the pin code of your locker at the lock to open and close it. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

WHEN WILL I RECEIVE MY LOCKER NUMBER AND CODE?

You will receive an e-mail with your locker number, pin code and instructions no later than the morning of the event. If you have not received a code, please show your locker ticket at the Lockerbox service desk on the festival terrain.

WHAT ARE LOCKER DIMENSIONS?

The small lockers are 24cm wide, 28cm high and 50cm deep.

Large lockers are 35cm wide, 28cm high and 50cm deep.

I FORGOT SOMETHING IN MY LOCKER.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

GOOD TO KNOW
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CAN I PURCHASE EARPLUGS AT THE EVENT?

Earplugs will be available at the festival earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. Love your ears!

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the locker desk at the festival terrain. Everything will be collected there. After the event we post all of the items we found on iLost.nl.

I HAVE OTHER QUESTIONS/REMARKS.

Please check the FAQs below or send an email to [email protected]. We will take a look into your inquiry and help you out.

Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter.

ENTRANCE
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IS BURST AN 18+ EVENT?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

Should I bring an identification document with myself?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee.
A valid identification document is an official certificate, therefore copies will not be accepted.

HOW CAN I ENTER THE FESTIVAL?

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official BURST website and Ticketswap. Once purchased, tickets cannot be returned.

The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

Access to the event site can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained via the official Loveland van Oranje and Ticketswap. Once purchased, tickets cannot be returned.

The organization strongly recommends not to buy any tickets through a third-party resellers or non-official partners. Any evidence of irregularities such as, but not limited to: (attempted) use of (false) admission tickets and wristbands fraud is reported to the police.

CAN I REENTER THE EVENT TERRAIN WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

IS THERE A SECURITY CHECK UPON ENTERING THE FESTIVAL?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

WHAT SIZE BAG IS ALLOWED ON THE FESTIVAL TERRAIN?

You can bring a bag of maximum A4 size to the festival

IS SMOKING ALLOWED?

It is strictly prohibited to smoke at indoor areas (such as tents). You are allowed to smoke outside, please make sure to throw the cigarette buds into the designated trash cans to keep our beautiful festival terrain clean.

WHICH PAYMENT METHOD IS BEING USED AT BURST?

At BURST we work with a coin system. You can purchase coins with cash, debit card, or credit card. (watch out! We do not accept American Express)

CAN I BRING MEDICATION INTO THE EVENT?

Medication is allowed when it’s medically necessary and in a sealed package.

To bring it in, you’ll need:
– A signed statement from your doctor
– A valid ID or passport to match the name on the note

If you require constant access to your phone due to a medical condition, you need to inform us via just email [email protected] ahead of the event. We’ll work with you directly to find a suitable solution. Please note it is important to inform us prior to the event.

CAN I BRING A SMALL CAMERA?

No, cameras of any kind (digital, SLR, mirrorless, handycams) and wearable recording devices (camera glasses, smart glasses, etc.) are not allowed. We’re keeping things low-key and in the moment.

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CASHLESS (ADE)
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How does the cashless system work at Burst?

Theater Amsterdam is a cashless event venue, and there are two ways to pay: 

  1. Using your own debit or credit card: You can pay directly at the bar with your card throughout the event.
  2. Using a BURST cash card: If you don’t have a physical card with you, you can purchase a cash card for €1. You can load money onto this card and use it to pay during the event. The cash card can be topped up by depositing cash or by completing a transaction over the phone. Charging stations are located at the entrance of the event.
How can I top up my cash card?

You can top up your cash card in any way you like, including cash, debit card, credit card, or via a phone transaction. You can use multiple top-up methods on the same card, and multiple people can share one card.

Charging stations are located at the entrance of the event, and this is the only place where you can top up your card. When you purchase your cash card, you need to add a minimum of €20 the first time. Any remaining balance on your card can be refunded after the event.

Can I pay without using the cash card?

Yes. If you have a debit or credit card, you can also pay directly at the bar. 

Why can’t I pay with my phone?

BURST has a no-phone policy. This means you cannot use your phone on the dance floor or at the bar. Upon entry, you will receive a pouch to store your phone. We do this so all attendees can fully enjoy the moment and the collective energy on the dance floor.

Important: if you don’t have a debit or credit card you want to pay with, make sure to get a cash card at the entrance before storing your phone. You can top up the cash card or check your balance in the designated Phone Zone.

What happens if I lose my cash card?

Please treat your cash card as you would cash. In case of loss, the balance cannot be refunded.

Is the cash card valid for entry?

The cash card is only valid for payments during this event and does not grant access to any events.

Can I get a refund for the remaining balance on my cash card, and how?

Yes. Any unspent balance on your cash card can be refunded. Refunds are requested via the QR code printed on your cash card. You can scan it after the event and provide your details. The refund form is available from 24 October, 22:00 until 29 October, 23:59 (CEST). After this period, refunds are no longer possible. A small fee may be deducted to cover transfer costs.