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FAQ

FAQ

Loveland Festival
August 12 & 13 2023

LAST UPDATED: JANUARY 31, 2023

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HOW CAN I BUY A TICKET FOR LOVELAND FESTIVAL 2023?

We are happy to hear you might be joining us on the dancefloor.
You can grab your ticket here!

Do I need to be vaccinated or tested to enter the event?

According to the regulations of the Dutch government, visitors do NOT need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

Yes! Your Loveland Card is valid for Loveland van Oranje 2023, both days of 909 Festival 2023 and for both days of Loveland Festival 2023.

The Loveland Card is the ticket you have received from our ticket partner – Yourticketprovider – and can be used for the events mentioned above.

WHAT MEASURES ARE TAKEN AGAINST THE HEAT?

Free drinking water and sunscreen available at every toilet group. Please make sure you drink enough water, eat to keep your energy and salt levels up, regularly take rest in the shadow and protect your skin from the sun with keeping your shirt on.

WHAT PAYMENT METHODS ARE ACCEPTED?

The event has a token payment system. Get tokens with cash or card.

TICKETS

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CAN I BUY TICKETS AT THE ENTRANCE OF LOVELAND FESTIVAL?

There is no opportunity to buy tickets at the entrance. You can find second hand tickets via our official partner Ticketswap.

How do I personalize my ticket?

During the ticket purchase process, the ticket owner’s full name and email address and other information needs to filled in for every individual ticket. Later on, it is possible to can change this data with the help of this website. 

How should I use my weekend ticket?

A weekend ticket is valid on both Saturday and Sunday. On Saturday your ticket will be scanned at the entrance and you will receive a wristband. On Sunday you can only enter the venue with your ticket in combination with you wristband.

How should I use my Loveland Card?

You can enter the event at the weekend entrance with your Loveland Card. It is possible to lend your Loveland Card to a friend.

Can someone else use my weekend ticket if I can only go one day?

No, a weekend ticket is only valid for one person/visitor.

CAN I RESELL MY TICKET?

Yes, you can resell your tickets safely via Ticketswap.

You can sell your day tickets, for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your ticket for the Sunday. Blind birds and Loveland Cards are non-resellable, but your Loveland Card can be lend to a friend

Can my ticket be scanned from my mobile phone?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to turn your phone off and start dancing.

I lost my ticket, what should I do?

Lost tickets can be found here
If you bought your ticket via Festicket, Resident Advisor or Ticketswap please log in into your own account on the website of purchase.

ENTRANCE

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Is Loveland Festival 2023 an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

What are the opening hours of the event?

Saturday August 12th from 12:00 till 23:00 Sunday August 13th from 13:00 till 23:00

Do I need to bring identification to the festival?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I leave the event and enter again later that day?

Unfortunately this is not possible in any case. Your ticket barcode can be scanned only once: thus, after leaving the event area, your right of access to the event site expires.
Stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

IS THE FESTIVAL ACCESSIBLE WITH WHEELCHAIR OR OTHER CARE AIDS?

Loveland Festival is accessible to people with disabilities; we want our event to be fun for everyone. That is why we do our best to make the festival accessible and enjoyable for people with disabilities.
We take the following steps for this:
Parking facilities near the entrance are reserved for people with disabilities.
Widened access gates for people in wheelchairs, both at the entrance and at the visitation.
Each toilet group has one or more disabled toilets, and there are always people who can provide assistance with the toilets.
Passageways and walkways are always spacious enough for wheelchairs or other care aids.

AM I ALLOWED TO VISIT THE EVENT WITH A GUIDE DOG?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Does the festival have a zero tolerance drugs policy?

Loveland Festival maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring my medication with me?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected].

Can I bring sunscreen with me?

It is allowed to bring sunscreen but only in a small bottle and without spray head.

Am I allowed to sell products at the event?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

LOCKERS

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Where can I get a locker ticket?

Lockers are available on the second page of our ticket shop. Click on the button ‘Continue’ to select your add-ons.

HOW DO E-LOCKERS WORK?

At Loveland Festival we work with e-lockers, which means there is no deposit and no key. To receive your locker number and pin code, please go to the locker desk at the festival terrain. The locker can be opened and closed with your personal pin code. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

What are the dimensions of the lockers?

The small lockers are 24cm wide, 28cm high and 50cm deep. Large lockers are 35cm wide, 28cm high and 50cm deep.

I have a weekend locker ticket, do I keep the same locker both days?

Yes, your locker number and pin code will remain the same for both days.

I forgot something in my locker.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

I HAVE OTHER QUESTIONS/REMARKS.

For questions about your locker you can send an email to [email protected]. If you have a question about your locker ticket, send an email to [email protected].

SHUTTLE BUS

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Where can I get a ticket for the shuttle bus?

Shuttle bus tickets are available on the second page of our ticket shop. Click on the button ‘Continue’ to select your add-ons.

Where does the shuttle bus depart from and when?

All travel info about the shuttle bus can be found here.

Is my ticket valid for both the trip from and to the festival?

Yes, the shuttle bus tickets are return tickets valid for one person. When travelling back to Amsterdam Sloterdijk your ticket will be checked again, so please hold on to it carefully. 

Are there any rules to be followed on the bus?

Smoking in the shuttle bus is strictly prohibited. Using the shuttle bus is at own risk.Instructions of the driver and supervising employees need to be followed at any time. The driver and supervising employees have the authority to deny (groups of) people to the bus.

What if the bus is delayed?

In case of delay neither Brink Verkeer nor Yourticketprovider.nl are responsible for any (financial) consequences of missed connections to public transport.

PARKING

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Where can I get a parking ticket?

Parking tickets are available on the second page of our ticket shop. Click on the button ‘Continue’ to select your add-ons.

Where is the parking area?

Information on how to get to the parking area can be found here.

Am I allowed to sleep in my car?

No, it is not allowed to sleep in the car at the car park.

My car was damaged or there where items stolen from my car.

Parking at own risk. Loveland cannot be held responsible for any loss or damage.

GOOD TO KNOW

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CAN I PURCHASE EARPLUGS AT THE EVENT?

Alpine earplugs will be available at the festival Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. In addition Alpine PartyPlug earplugs are super comfortable and reusable, so you can protect your ears not only at Loveland Festival but on other festivals as well. Love your ears!

IS SMOKING ALLOWED?

Yes, smoking is allowed on the festival terrain. Please make sure to throw the cigarette buds into the designated trash cans to keep our beautiful festival terrain clean. (You can get your own portable ashtray at the entrance or at the info point.)

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

1. It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

2. It is not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the festival area and handed over to the police.

3. Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

WHAT HAPPENS IF THERE IS A CHANGE IN THE PROGRAM?

The program is subject to change. When specific acts are cancelled, there will be no refund of entrance fees or other costs. The organization will always attempt to find a replacement of the same quality level with a similar music style.

I have other questions/remarks

Please send us an email to [email protected]. We will look into your inquiry and help you out as soon as possible. Also, don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can also subscribe to our mailing list at the bottom of this page.