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FAQ

FAQ

Loveland ADE
October 15th & 16th 2021

DEPOSIT SYSTEM

Section 1
HOW DOES THE DEPOSIT SYSTEM WORK?

We are confident we will party together with you in October. However, since these are uncertain times, we only ask for a 50% deposit. After your deposit is done, there are two possible scenarios:

  • When we get the final go for Loveland ADE, you pay the other half and receive your ticket by mail.*
  • At the moment, Loveland ADE will go ahead as planned. If somehow, government regulations force us otherwise, you will receive your deposit (ex. fee) back within 2 weeks.

* Deposit will not be refunded if the event does take place, for details check our terms and conditions

IS LOVELAND ADE CERTAIN TO TAKE PLACE THIS YEAR?

Although we are optimistic about the future, there is still a chance that the events can’t take place. In that case all ticket holders will get the opportunity to apply for a refund for their entrance and locker tickets bought via the Loveland ADE Website and Yourticketprovider.

WHAT HAPPENS TO MY TICKET IF THE EVENTS CAN’T TAKE PLACE THIS YEAR AS A RESULT OF THE PANDEMIC?

If Loveland ADE can’t take place due to the consequences of the pandemic you will receive your deposit (ex. fee) back within 2 weeks. For more information please check our Terms and Conditions.

TICKET QUESTIONS

Section 1
HOW CAN I BUY A TICKET FOR LOVELAND ADE?
You can check our program and a get ticket for your favourite show by clicking here. All tickets are sold with the deposit system. More information about this can be found above.
CAN I ENTER WITH A DEPOSIT RECEIPT?

To be able to have a valid entrance ticket, first you have to complete the payment for the other 50% of your ticket. As soon as we are certain that the event can take place this year, you will receive a email/message from us about this.

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

The Loveland ADE shows have a very limited capacity, therefore it is not possible to use the Loveland Card for this event. If you have any questions regarding the Loveland Card, please send an email to [email protected].

HOW DOES THE TICKET PERONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name and email address needs to filled in for every individual ticket. Later on, it is possible to can change this data with the help of this website.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected]. We will take a look into your inquiry and help you out as soon as possible. Don’t forget to check your email inbox (and spam folder) because we always contact our visitors with the latest updates via our newsletter. You can subscribe to our mailing list at the bottom of this page.

ENTRY QUESTIONS

Section 1
HOW CAN I ENTER THE LOVELAND ADE SHOWS?

Access to the event can only be provided if you are in possession of a valid ticket. Valid tickets can be obtained through the official Loveland ADE website. Once purchased, tickets cannot be refunded. We strongly recommends not to buy any tickets through third-party resellers and non-official partners. Any evidence of irregularities such as, but not limited to, (attempted) use of (false) admission tickets and wristbands is reported to the police.

CAN I RE-ENTER THE VENUE WITH MY TICKET?

After leaving the event area, the right of access to the event site expires. Since we scan the barcode of your ticket at the entrance, stamps or other methods will not be used to identify previous accessed visitors.

ARE THE LOVELAND ADE SHOWS 18+ EVENTS?

Yes, Loveland ADE is an 18+ event. Visitors under the age of 18 will not be allowed to enter (even when accompanied by a parent, guardian and/or other adults).

SHOULD I BRING IDENTIFICATION DOCUMENT WITH ME?

ID’s will be checked at the entrance without exception, so don’t forget to bring your driver’s license, ID card or passport. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. A valid identification document is an official certificate, therefore copies will not be accepted.

DO I NEED TO PRINT OUT MY TICKET?

No, we can scan your e-ticket from the screen of your phone. Please make sure to already have your ticket on your phone and the brightness of your screen is turned up when waiting in line. The internet connection at the venue can be slow, so we advise you to do this before you leave your home.

IS THERE A SECURITY CHECK UPON ENTERING THE VENUE?

Every visitor who enters the event area will be checked by the security staff. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

DOES LOVELAND ADE HAVE A ZERO-TOLERANCE DRUGS POLICY?

Yes, Loveland ADE maintains a zero tolerance policy on drugs. It is forbidden to use or possess any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. It is also forbidden to trade drugs at Loveland ADE. When the delinquent is being caught he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

WHICH ITEMS AM I ALLOWED TO BRING TO THE VENUE?

It is prohibited to enter the venue under the influence of alcohol and/or drugs. When noticed the visitor will be denied access without the right to a ticket refund.

It is also forbidden to enter the event area with the following products or materials: soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us via [email protected].

AM I ALLOWED TO BRING MY MEDICATION TO THE EVENT?

The use of medication is allowed when the medication is based on medical grounds and the package is still sealed. In any case the user needs to have a signed statement by a medical doctor to show the organization. In addition to the written statement, identification with an ID/passport/driver’s license is also required.

IS THERE ARE A DRESS CODE FOR THE EVENT?

It is prohibited to wear clothes which represent any kind of sports team, other clubs or shirts with offending lyrics/symbols/tattoos etc. You should also keep your shirt on during the entire event.

CAN I PARK MY BIKE/CAR NEAR THE EVENT TERRAIN?

Bicycles and cars must be parked in the designated parking places. If you fail to do so you risk your vehicle to be removed. Instructions of the traffic supervisors should always be followed.

AM I ALLOWED TO VISIT THE EVENT WITH A GUIDE DOG?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the event.

DURING EVENT

Section 1
CAN I PURCHASE EARPLUGS AT THE EVENT?

Yes, it is possible to purchase earplugs at the venue. We recommend using earplugs or occasionally visiting some of the quiet areas to give your ears some rest as loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur.

IS SMOKING ALLOWED?

It is prohibited to smoke at indoor areas, but both venues have a designated smoking area where smoking is allowed.

ARE LOCKERS AVAILABLE AT THE VENUE?

There are lockers available at the venue to safely store any belongings. If you forgot any items in the locker after leaving the event, please visit lockerbox.nl for more information. Lockers will also be available at the event location. Every visitor is responsible for their own personal belongings. We recommend taking no valuable possessions to the event.

IS ANY KIND OF PROMOTIONAL ACTIVITY/SALE/TRADE ALLOWED AT THE EVENT?

It is prohibited to distribute flyers, posters and/or banners or other promotional activities at the event area and/or parking areas without the consent of the organization. It is also forbidden to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

AM I ALLOWED TO MAKE PHOTO/VIDEO/SOUND RECORDING DURING THE EVENT?

It is not allowed to enter the venue with professional video-, audio-, recording- and photo equipment, but of course you can make pictures/videos with your phone or a digital compact camera. Everyone that enters the event area gives permission to be filmed, photographed and sound recorded. The organization uses the pictures and recordings for promotional purposes.

WHAT SHOULD I DO IF I LOST/FOUND SOMETHING?

If you lose or find something, you can go to the counter where the lockers are being sold. Everything will be collected there. After the event you can contact the organization on [email protected] to check if we found your properties.

CAN LOVELAND ADE BE HELD LIABLE FOR INJURY AND/OR OTHER DAMAGES?

Entering the event area is at your own risk. Loveland and its employees cannot be held liable for any injury, material damage and immaterial damage of the visitors of the location/event.

WHAT OTHER HOUSE RULES SHOULD I KEEP IN MIND?

Directions and instructions of the (security) staff must be followed at all times. At the suspicion of a violation of the rules, the security staff has the right to body search. Refusing this search will lead to removal from the event.

It is also not allowed to enter a toilet cabin with multiple persons. Urinating outside the designated facilities is prohibited. Offenders will be removed from the event area and handed over to the police.

It is forbidden to climb stages, buildings, fences or other objects. It is also not allowed to take any objects/structures from the event area.

WHAT HAPPENS IN SITUATIONS THAT ARE NOT MENTIONED ABOVE?

In situations where the rules do not apply, the organization will decide on the measures to be taken. The decision of the organization in this respect is binding.