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FAQ

FAQ

Loveland Festival | 25YRS
August 8 & 9 2020

Loveland Festival | 25YRS has several rules to make sure that the event passes by safe and peaceful. When entering the event area, you will automatically agree to these rules.

COVID-19 FAQ

All the latest news about the Coronavirus – LAST UPDATE: 13 MAR 2020

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Is Loveland Festival | 25YRS cancelled due to the coronavirus?

No, for now Loveland Festival | 25YRS is scheduled as planned. The Dutch government on March 12th announced a ban of public gatherings and events with over 100 visitors. This ban is at least in place up until March 31st 2020.

However, the health of our visitors and everyone involved is of the utmost importance to us. We are in close contact with official authorities such as RIVM (the National Institute for Public Health and the Environment), government officials, the Municipality of Amsterdam and the GGD (Joint Health Service). We are monitoring all developments and will follow their advice concerning any cancellations.

This means there will be no cancellation, unless there are strict, national orders for all events by the government and the RIVM (the National Institute of Public Health).

How will I know if Loveland Festival | 25YRS is cancelled?

In case there are new developments, we will communicate this through all official Loveland channels (website, Facebook, Instagram etc.) and we will send a mail to all our ticketholders.

Please always and only check official Loveland channels for the latest updates.

Will I get my money back if Loveland Festival | 25YRS gets cancelled?

Yes, in case Loveland Festival | 25YRS gets cancelled, your ticket will be refunded.

If Loveland Festival | 25YRS gets cancelled, will I also get a refund on my locker, parking and/or shuttle bus ticket?

Yes, in case Loveland Festival | 25YRS gets cancelled, your locker, parking and/or shuttle bus ticket will be refunded.

What if I bought my ticket through Ticketswap, Resident Advisor, Festicket Partybussen or Appic?

All tickets bought through our official ticket partners Resident Advisor, Festicket, Appic and Partybussen will be refunded.

We can’t guarantee a refund for tickets bought through any other third-party reseller. Please make sure to always buy your tickets through our official channels.

What if I already want a refund beforehand (e.g. pregnant, negative travel advice, out of precaution) on my ticket in regards of the coronavirus?

As for right now, our normal terms and conditions apply. Therefore, you cannot get a refund on your ticket in precaution of the coronavirus. If you do want to sell your ticket, we advise to do so via Ticketswap.

Are you taking any extra precautions at the events itself?

We are following the guidelines and advice of the RIVM and the GGD at all our events.

What precautions can I take at this time?

We advise everyone involved, including visitors, employees, volunteers and suppliers, to follow the guidelines and advice of the RIVM and the GGD. These requirements apply to all viruses that can cause flu and colds.

For the latest updates by the RIVM, please visit www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19

QUESTIONS ABOUT
LOVELAND FESTIVAL

TICKETS

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How should I use my day ticket?

When you bought a day ticket you will receive one ticket. You’ll receive your ticket per e-mail. This ticket will be scanned at the entrance.

How should I use my weekend ticket?

A weekend ticket is valid on both Saturday and Sunday. On Saturday your ticket will be scanned at the entrance and you will receive a wristband. On Sunday you can only enter the venue with you ticket in combination with you wristband.

How should I use my Loveland Card?

You can enter the event at the weekend entrance with your Loveland Card. It is possible to lend your Loveland Card to a friend.

Can someone else use my weekend ticket it I can only go one day?

No, a weekend ticket is only valid for one person/visitor.

Can we buy tickets at the entrance of Loveland Festival | 25 YRS?

There is no opportunity to buy tickets at the entrance. We recommend to buy the tickets online, beforehand. Get your tickets here

How do I personalize my ticket?

After the purchase of your ticket you will receive an e-mail with the question to fill in personal information from every individual ticket owner. When the data is filled in, your tickets will be send to your e-mail account.

Can I resell my ticket?

You can sell your day tickets, for the day mentioned on the ticket. You can resell your weekend tickets as one. But not partially for one day. It is not possible to go to the event on Saturday and sell your ticket for the Sunday. Blind birds and Loveland Cards are non-resellable. But your Loveland Card can be lend to a friend.

Can my ticket be scanned from my mobile phone?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone off and start dancing.

Can I sell my products at the event?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Where can I get tickets?

Tickets are sold through the ticket page of our website and by our official partners: Resident Advisor and Festicket. The organization strongly recommends not to buy any tickets through a third party selling point. If there is no other way, we recommend using Ticketswap, to reduce the chance of buying false tickets.

What payment methods are possible when buying a ticket?

It’s possible to purchase tickets through iDeal, Creditcard, Bankcontact, VPay and Sofort.

I lost my ticket, what should I do?

Lost tickets can be found via this link: https://www.yourticketprovider.nl/ticketopvragen.
If you bought your ticket on Festicket or Resident Andvisor, please log in into your own account on the website of purchase.

I lost my Loveland Card, what should I do?

If you lost your Loveland Card, please visit this page and apply for a new one. This will cost you €5 (re-issue and service fees).

ENTRANCE

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Is Loveland Festival | 25YRS an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

What are the opening hours of the event?

Saturday August 8th from 12:00 till 23:00 Sunday August 9th from 13:00 till 23:00

Do I need to bring identification to the festival?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I leave the event and enter again later that day?

Unfortunately this is not possible in any case. Your ticket barcode can be scanned only once: thus, after leaving the event area, your right of access to the event site expires.
Stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Is the festival wheelchair accessible?

Yes, there are pathways and grounds on the festival accessible by wheelchair. There won’t be a wheelchair stage or special wheelchair-zone.

Am I allowed to bring drugs onto the festival?

Loveland Festival | 25YRS maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring my medication with me?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected].

Can I bring sunscreen with me?

It is allowed to bring sunscreen but only in a small bottle and without spray head.

Am I allowed to bring a guide dog to the festival?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Do you sell earplugs?

You can buy earplugs at our event. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

QUESTIONS ABOUT
LOVELAND HOTEL

BOOKING

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Is there age restriction for booking?

The minimum age for attending Loveland Festival is 18 years, therefore the age limit for booking a hotel package is also 18+.

What is included in the hotel package?

The hotel packages includes 2 or 3 nights in Loveland Hotel, Hangover Breakfast and 2x Loveland Festival 2020 l 25 YRS Weekend tickets.

The Golden Package includes all of the above including all hotel add-ons (Friday Rooftop BBQ, Saturday and Sunday Top floor + Rooftop Afterparty), early check-in and late check-out plus 2x backstage passes for both festival days.

What is included in my hotel booking?

A double or twin bed guestroom with private bathroom, wi-fi, air conditioning, safe, kettle, hangover breakfast and the opportunity to purchase tickets for the exclusive Afterparties of Loveland Festival 2020 l 25 YRS.

What are the cancellation policies?

The booking cannot be canceled or refunded. It is only possible to change the name on the booking.
In case you want to change the name on the booking you can send an email to [email protected] with your booking details and the required change.

Can I book a room for more than 2 people?

No, every booking is for a double room (2 people). It is possible to make several bookings, but the room type cannot be changed and no extra bed can be placed.

Can I book two (or more) adjoining rooms?

You can make a request by sending an email to [email protected] with all booking references. No guarantees can be made but we will try to provide if the availability allows it.

Is there a possibility to change or add to my booking later on?

A: Yes, it is possible to add extras such as early check-in / late check-out, tickets to hotel add-ons. You can do so here with your ticket barcode.

It is also possible to change the name on the booking but the booking itself cannot be canceled or refunded. If you would like to change the name on the booking please send an email to [email protected] with your booking details and the required change.

What is the check-in / check-out time?

Standard check-in is from 15:00, and check-out is until 12:00 PM. Guests can also choose the option of early check-in from 12:00 PM and a late check-out until 14:30.
You can add this via ticketshop link and purchase this extra package. When this is closed, please contact the hotel via +31(0)20 570 5740 and ask for this extra package.

What kind of payment methods are accepted at the hotel?

The hotel accepts American Express, Mastercard, Visa card, Maestro, Debit Card and cash.
Room charges; At check-in the city tax need to be fulfilled in advance for all nights. If you would like an early check-in or late check-out and is not booked yet, you can contact the hotel to request it (+31(0)20 570 5740). This will also need to be fulfilled at check-in.

In the hotel itself you can pay for items (food/ drinks etc.) with cash or card. Roomservice also need to be paid on the spot.

Do I have to print out my booking?

No, it is allowed to show the booking confirmation email via your phone.

How can I book a room if I already have a Weekend ticket / Loveland Card?

There is a special shop if you already have a festival ticket that only grants you access by entering you’re ticket barcode.
Here’s the link.

Looking for your ticket barcode? Check your email for sender ‘Yourticketprovider’. You can find it on your confirmation mail. Make sure to personalize your ticket to view the barcode.

TRAVEL

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How do I get to the hotel?

A: The address of the hotel is Staalmeesterslaan 410, 1057 PH Amsterdam.

From the airport – Amsterdam Schiphol Airport is 15-minute drive from the hotel, and a free shuttle service from the Airport to the Hotel. Go to the shuttle area at the Airport on your right-hand side at the bus station. The shuttle bus will depart on set times several times a day. You can find the departure schedule here.

By car – There is an indoor car park available on site for € 3,50 per hour or a maximum daily rate of € 25

By public transport – The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13), offering a direct tram connection with Central Station and Dam Square in approximately 20 minutes.

How do I get from the hotel to the festival?

The address of the festival is President Allendelaan 3 1064 GW Amsterdam.

With public transport – The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13, direction Geuzenveld), offering a direct tram connection with the closest stop to the festival Slotermeerlaan. The journey takes approximately 12 minutes.

With bike – There are bikes available for rent in the hotel. For more info and renting please turn to the hotel reception. The ride takes 10 minutes.

By walk – On foot it takes 30 minutes to arrive to the festival terrain.

Can I park at the hotel?

Yes, the following parking options are available to guests staying at Loveland Hotel (subject to availability):

  • on-site parking/ parking garage
  • electric vehicle charging station
  • accessible parking.
What are the prices for parking at the hotel?

The indoor car park is available on site for € 3,50 per hour or a maximum daily rate of € 25.

MY STAY

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I am arriving early or leaving later. Can I leave my luggage at the hotel?

Yes, you can leave your luggage at the hotel before check-in or after check-out. If you wish to do so you can ask the receptionist for this service.

Is there a dining option at the hotel?

A: Yes, the hotel offers a top floor and rooftop terrace restaurant.

During your stay at Loveland Hotel you can also enjoy a special hangover breakfast which is included in your package deal. Breakfast is served from 10h00 till 14h00 and includes rooftop access.

During this special Loveland weekend we offer tailor-made food items during the day.

What special hotel upgrades can be added to my booking?

Hotel upgrades that can be included are:

Friday – Rooftop BBQ from 19h00 until 01h00
Saturday – Top floor + Rooftop afterparty from 23h00 until 04h00
Sunday – Top floor + Rooftop afterparty from 23h00 until 04h00
Early check in – 12h00 (instead of standard check in time at15h00)
Late check out – 14h30 (instead of standard check out time at12h00)

For prices and purchasing check out ticket link.

What is there to do at the hotel during my stay?

The hotel offers the following activities/services (charges may apply): fitness center, sauna, bicycle rental, solarium and the Loveland Programs such as BBQ Party, Rooftop Afterparty.

Can I go in and out the festival to go back to the hotel?

No, you can only enter once per day at the festival even if you have a weekend ticket.

Can I prolong my stay at the hotel before or after Loveland Festival 2020 | 25 YRS?

Yes you can book extra nights at the hotel through the hotel website.

What are the house rules at the Hotel?

All guests staying at the hotel should follow the do’s and don’ts. We kindly ask you to leave prohibited items (such as drugs, explosives, knives, weapons, fireworks, laughing gas etc.) at home.

Your own alcohol, drinks and food items can only be used in your guestroom and lobby of the hotel. This cannot be used in the restaurant, bar or rooftop.

A small portable sound system is allowed to use in your guestroom. However can only be used on background sound level and need to be turned off after midnight due to your neighbors.

Look after your neighbours and make sure you keep a peaceful environment.

There is CCTV inside and outside the hotel. In case of a theft please go to our front desk and our Security will take over.

It is not allowed to smoke in the hotel. You can smoke outside on the Rooftop or outside in front of the front desk.

Lost and found items will be kept at the front desk.

The hotel is not responsible for loss or theft of your belongings.

If violence occurs or one of the above-mentioned rules are violated, the hotel deserves the right to remove you from the property and no refund will be given.

In case of a fire, keep calm and follow the instructions and please leave the property as soon as possible, do not use the elevator.

Additional regulations are available in your guestroom and on the hotel website.

OTHER

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I didn’t receive a confirmation email / I received only a part of my booking / I received my booking incorrectly, what should I do?

A: With questions regarding your order please contact Yourticketprovider Customer Service via email ([email protected]) or via phone +31(0)30 2040258
They will be able to help you with your issue.

I lost my hotel package confirmation email, what should I do?

You can resend your confirmation email with the help of the following website: yourticketprovider.nl/ticketopvragen

My name and/or other information is incorrect in my booking, what should I do?

You can correct mistakes like this with the help of the following website: http://yourticketprovider.nl/ticketpersonaliseren

My question is not on here, what should I do?

Please send an email with your question to [email protected] and we will get in contact with you as soon as possible.

Where can I submit a special request?

If you have a special request such a type of bed or diet requirements, you can check which request(s) you have when booking your stay. If you have already booked your stay or your request was not available when booking, please contact [email protected]

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