Back to the top

FAQ

FAQ

Loveland Festival | 25YRS
August 13 & 14 2022

LAST UPDATE: JANUARY 26th 2022

Placeholder
HOW CAN I BUY A TICKET FOR LOVELAND FESTIVAL 2022?

Limited tickets for the previously sold out festival are now available here.

Do I need to be vaccinated or tested to enter the event?

Visitors must abide to the national guidelines of the RIVM and the rules that apply to events at that time.

CAN I USE MY LOVELAND FESTIVAL 2020 OR 2021 TICKET FOR THIS EVENT?

Yes! Until January 31st our ticket partner – Yourticketprovider – will send out all new 2022 tickets for everyone who opted to keep their ticket previously.
If you have purchased your ticket via Resident Advisor, Festicket or Ticketswap and kept it for 2022, please login to your account to re-download the ticket (from the first week of February).

CAN I USE MY LOVELAND CARD FOR THIS EVENT?

Yes! Your 25 YR anniversary Loveland Card is valid for Loveland van Oranje 2022, 909 Festival 2022 and for both days of Loveland Festival 2022.

Please keep in mind that you need the actual, physical card to enter the events.

If you have any questions regarding the Loveland Card, send us an email to [email protected]

IS LOVELAND FESTIVAL 2022 CERTAIN TO TAKE PLACE?

We’re confident to return in 2022, but in case the festival is cancelled due to COVID-19, refund options will be available for tickets bought via official partners (Loveland Website/Yourticketprovider, Resident Advisor, Festicket, Ticketswap, Appic).

TICKETS

Placeholder
CAN I BUY TICKETS AT THE ENTRANCE OF LOVELAND FESTIVAL?

There is no opportunity to buy tickets at the entrance. We recommend to buy the tickets online via our website.

How do I personalize my ticket?

During the ticket purchase process, the ticket owner’s full name and email address and other information needs to filled in for every individual ticket. Later on, it is possible to can change this data with the help of this website. 

How should I use my weekend ticket?

A weekend ticket is valid on both Saturday and Sunday. On Saturday your ticket will be scanned at the entrance and you will receive a wristband. On Sunday you can only enter the venue with you ticket in combination with you wristband.

How should I use my Loveland Card?

You can enter the event at the weekend entrance with your Loveland Card. It is possible to lend your Loveland Card to a friend.

Can someone else use my weekend ticket if I can only go one day?

No, a weekend ticket is only valid for one person/visitor.

CAN I RESELL MY TICKET?

After the general ticket sales start you will be able to resell your tickets via Ticketswap.

You can sell your day tickets, for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your ticket for the Sunday. Blind birds and Loveland Cards are non-resellable, but your Loveland Card can be lend to a friend

Can my ticket be scanned from my mobile phone?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone off and start dancing.

I lost my ticket, what should I do?

Lost tickets can be found via this link: https://www.yourticketprovider.nl/ticketopvragen.
If you bought your ticket on Festicket or Resident Andvisor, please log in into your own account on the website of purchase.

I lost my Loveland Card, what should I do?

If you lost your Loveland Card, please visit this page and apply for a new one. This will cost you €5 (re-issue and service fees).

ENTRANCE

Placeholder
Is Loveland Festival | 25YRS an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

What are the opening hours of the event?

Saturday August 7th from 12:00 till 23:00 Sunday August 8th from 13:00 till 23:00

Do I need to bring identification to the festival?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I leave the event and enter again later that day?

Unfortunately this is not possible in any case. Your ticket barcode can be scanned only once: thus, after leaving the event area, your right of access to the event site expires.
Stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Is the festival wheelchair accessible?

Yes, there are pathways and grounds on the festival accessible by wheelchair. There won’t be a wheelchair stage or special wheelchair-zone.

Does the festival have a zero tolerance drugs policy?

Loveland Festival | 25YRS maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring my medication with me?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected].

Can I bring sunscreen with me?

It is allowed to bring sunscreen but only in a small bottle and without spray head.

Am I allowed to bring a guide dog to the festival?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Do you sell earplugs?

During Loveland Festival Alpine earplugs will be available at the Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest. The organization is not liable for any negative consequences that may occur.

Am I allowed to sell products at the event?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

LOCKERS

Placeholder
Where can I get a locker ticket?

You can get your locker tickets here.

When will I receive my locker number and code?

You will receive an e-mail with your locker number, pin code and instructions no later than the day before the date mentioned on your ticket at 23:00.

What are the dimensions of the lockers?

The small lockers are 24cm wide, 28cm high and 50cm deep. Large lockers are 35cm wide, 28cm high and 50cm deep.

HOW DO THE LOCKERS WORK?

At Loveland Festival we work with e-lockers. You won’t have to pay a deposit and there’s no key you have to pick up when arriving at the event. You enter the pin code of your locker at the lock to open and close it. Be careful when entering your pin code, people might look over your shoulder. Going home? Close your locker and go to the exit, you don’t have to pass by the Lockerbox service desk.

I have a weekend locker ticket, do I keep the same locker both days?

Yes, your locker number and pin code will remain the same for both days.

Is my weekend locker ticket also valid for the pool party?

No, pool party tickets are sold separately.

I forgot something in my locker.

Items which were forgotten inside the lockers are collected by Lockerbox. You can check if your belongings were found by filling this form.

I HAVE OTHER QUESTIONS/REMARKS.

For questions about your locker you can send an email to [email protected]. If you have a question about your locker ticket, send an email to [email protected].

SHUTTLE BUS

Placeholder
Where can I get a ticket for the shuttle bus?

You can get your shuttle bus tickets here

Where does the shuttle bus depart from and when?

All travel info about the shuttle bus can be found here.

Is my ticket valid for both the trip from and to the festival?

Yes, the shuttle bus tickets are return tickets valid for one person. When travelling back to Amsterdam Sloterdijk your ticket will be checked again, so please hold on to it carefully. 

Can my shuttle bus weekend ticket also be used for the pool party?

No, there won’t be a shuttle bus service for the pool party. 

I have a weekend shuttle bus ticket, can I use the same tickets on both days?

Yes, weekend shuttle bus tickets are valid for both days. 

Are there any rules to be followed on the bus?

Smoking in the shuttle bus is strictly prohibited. Using the shuttle bus is at own risk.Instructions of the driver and supervising employees need to be followed at any time.The driver and supervising employees have the authority to deny (groups of) people to the bus.

What if the bus is delayed?

In case of delay neither Traffic Support, nor OnlineTicket.nl are responsible for any (financial) consequences of missed connections to public transport.

PARKING

Placeholder
Where can I get a parking ticket?

You can get your parking tickets here.

Where is the parking area?

Information on how to get to the parking area can be found here.

I have a weekend parking ticket, can I use the same ticket on both days?

Yes, but on Sunday you can only enter the parking area with your parking ticket in combination with your wristband.

Am I allowed to sleep in my car?

No, it is not allowed to sleep in the car at the car park.

My car was damaged or there where items stolen from my car.

Parking at own risk. Loveland cannot be held responsible for any loss or damage.

HOTEL PACKAGES

Placeholder
How can I book a Loveland Hotel package?

Yes, the Loveland Hotel reservations are available here. Hotel packages are available through the 50% deposit system, you pay the first half now and the 2nd half later. You can book a package that includes a Loveland Festival Weekend ticket, or you can upgrade your already existing Loveland Festival Weekend ticket or your Loveland Card for the ultimate weekend experience. For more info on this, please check the FAQ’s below.

Can I book a hotel package if I already have a weekend ticket/Loveland Card?

If you already have a Loveland Festival Weekend ticket or a Loveland Card you can upgrade to hotel package on this page.

I made a 50% deposit on my hotel package, how do I pay the other 50%?

In the confirmation email you received about your 50% deposit, you’ll find a link through which you can finish the payment directly. Make sure you finish this payment before June 1st.

Is my hotel package ticket valid for both festival days?

Yes, your hotel package ticket is also your entry ticket for the Saturday and Sunday of Loveland Festival. On Sunday you can only enter the venue with this ticket in combination with your wristband.

What is included in the hotel package?

All hotel packages include 2 or 3 nights in the Loveland Hotel with hangover breakfast and two Weekend Tickets. A spacious double or twin bed guest room with private bathroom, free wi-fi, flat-screen tv, air conditioning, safe, hangover breakfast and access to all hotel facilities such as the gym, sauna and rooftop restaurant & bar.

You can also customise your stay with multiple extras such as early check-in & late check-out, rooftop BBQ, exclusive afterparties and even backstage access. For more details on the different hotel package types click here.

If you already have a Loveland Festival ticket do not worry, you can upgrade your ticket with a hotel package! For more info on how to do so please check the questions above.

Is there age restriction for booking?

The minimum age for attending Loveland Festival is 18 years, therefore the age limit for booking a hotel package is also 18+.

Until when can I pay the other 50% of my hotel package deposit?

Make sure you finish your deposit before June 1st 2022.

I can’t attend anymore the festival, what can I do with my 50% hotel package deposit?

The 50% deposits or non-refundable, but you can finish the payment of the package and change the name of the completed package ticket.

I lost my 50% deposit email, what should I do?

The hotel packages are sold through Festicket, you can access your tickets, by logging in at www.festicket.com/my-account, then click on your order. If you still can’t find it, please contact [email protected]

I have a golden/silver package, when do I receive my backstage wristband?

You will receive your backstage wristband upon arrival at the hotel.

What are the cancellation policies?

The booking cannot be canceled or refunded. It is only possible to change the name on the booking.

In case you want to change the name on the booking you can do so via this link.

WHAT HAPPENS TO MY BOOKING IF LOVELAND FESTIVAL CANNOT HAPPEN AS A RESULT OF THE PANDEMIC?

If Loveland Festival cannot go through due to the pandemic you will have the opportunity to apply for a refund for your hotel booking (including all add-ons) bought via the Loveland Website, Yourticketprovider and Festicket. In this case you will receive your deposit (ex. fee) back within 2 weeks.

IS THERE A POSSIBILITY TO CHANGE OR ADD TO MY BOOKING LATER ON?

You can add extras such as check-in & late check-out, rooftop BBQ and exclusive afterparties to your already existing hotel package booking. To do so, please send an email to [email protected] with your booking details and the required add-ons. 

It is also possible to change the name on your booking, but the deposit booking itself cannot be canceled or refunded. If you would like to change the name on the booking, please send an email to [email protected] with your booking details and the required change. 

Can I book a room for more than 2 people?

No, every booking is for a double room (2 people). It is possible to make several bookings, but the room type cannot be changed and no extra bed can be placed.

Can I book two (or more) adjoining rooms?

You can make a request by sending an email to [email protected] with all booking references. No guarantees can be made but we will try to provide if the availability allows it.

Are there any additional costs?

Yes, at the end of your stay you will be charged 7% city tax and 3,-EUR per person per night hotel tax.

TRAVEL

Placeholder
How do I get to the hotel?

The address of the hotel is Staalmeesterslaan 410, 1057 PH Amsterdam. 

From the airport  Amsterdam Schiphol Airport is a 15-minute drive from the hotel and there is a free shuttle service from the Airport to the Hotel. The shuttle drives from and to the airport several times a day. In the bus you can use free wifi! You will find the bus outside the arrival hall. Check out the departure times of the shuttle service here.  

By car – From the A10 Amsterdam Ring take exit s105 going to Geuzenveld/Slotermeer/De Baarsjes. Turn left onto the Jan van Galenstraat/s105, then turn left again onto the Jan van Tooropstraat. Take the third exit on the roundabout bringing you onto the Jan Evertsenstraat, then turn right onto the Staalmeesterslaan. After 300 meters, you will find the hotel on your right. 

There is an indoor car park available on site for € 3,50 per hour or a maximum daily rate of € 25. 

By public transport  The closest stop to the hotel is the Admiraal Helfrichstraat tram stop (line 13), offering a direct tram connection with Central Station and Dam Square in approximately 20 minutes. To plan your route use the site of the Amsterdam Municipal Transport Company, by clicking here. 

HOW DO I GET FROM THE HOTEL TO THE FESTIVAL?

The address of the festival is President Allendelaan 3, 1064 GW Amsterdam.

By public transport  The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13, direction Geuzenveld), offering a direct tram connection with the closest stop to the festival Slotermeerlaan. The journey takes approximately 12 minutes. 

By bike  The bike ride to the festival terrain takes 10 minutes. There are bikes available for rent in the hotel. For more info please turn to the hotel reception.  

By foot  On foot it takes 30 minutes to arrive to the festival terrain. For more info please turn to the hotel reception. 

Can I park at the hotel?

Yes, the following parking options are available to guests staying at Loveland Hotel (subject to availability):

  • on-site parking/ parking garage
  • electric vehicle charging station
  • accessible parking.
What are the prices for parking at the hotel?

The indoor car park is available on site for € 3,50 per hour or a maximum daily rate of € 25.

MY STAY

Placeholder
WHAT IS THE CHECK-IN/CHECK-OUT TIME?

Standard check-in is from 15:00, and check-out is until 12:00 (noon). Golden and silver packages contain an early check-in from 12.00 (noon) and a late check-out until 14.30. These can also be added as an add-on to the other packages.
If you want to add early check-in or late check-out to your existing booking, please send an email to [email protected] with your booking details and the required add-ons or contact the hotel via +31(0)20 570 5740 and ask for this extra service to be added to your booking.

I am arriving early or leaving later. Can I leave my luggage at the hotel?

Yes, you can leave your luggage at the hotel before check-in or after check-out. If you wish to do so you can ask the receptionist for this service.

Is there a dining option at the hotel?

Yes, the hotel offers a top floor and rooftop terrace restaurant for lunch and dinner.
You can also enjoy a special hangover breakfast which is included in your package deal. Breakfast is served from 10:00 till 14:00 and includes rooftop access.
During this special Loveland weekend we offer tailor-made food items during the day.

HOW CAN I SUBMIT A SPECIAL REQUEST?

Special requests (such as the type of bed or diet requirements) can be added to your booking when the second 50% of the price is paid.

WHAT KIND OF PAYMENT METHODS ARE ACCEPTED AT THE HOTEL?

The hotel accepts American Express, MasterCard, VISA, Maestro and Debit Card.
The city tourist tax needs to be paid for all nights at the check-in.
If you would like to have early check-in or late check-out and it is not booked yet, you can contact the hotel to request it (+31(0)20 570 5740). The cost of this service also needs to be fulfilled at the check-in.

During your stay in the hotel, you can pay for items (food/drinks etc.) with the card types mentioned above. Room service also needs to be paid on the spot.

What is there to do at the hotel during my stay?

You can enjoy the rooftop BBQ (on Friday from 19:00 till 01:00), exclusive afterparties (on Saturday and Sunday from 23:00 till 04:00), a fitness room, sauna, and bicycle rental.

Can I go in and out the festival to go back to the hotel?

No, you can only enter once per day at the festival even if you have a weekend ticket.

Can I prolong my stay at the hotel before or after Loveland Festival 2021 | 25 YRS?

Yes you can book extra nights at the hotel through the hotel website.

What are the house rules at the hotel?

We kindly ask you to leave prohibited items (such as drugs, explosives, knives, weapons, fireworks, laughing gas etc.) at home. Your own food, drinks and alcohol can only be consumed in your own room and in the lobby of the hotel, but not in the restaurant, bar or the rooftop area. There is CCTV inside and outside the hotel. In case of a theft please go to our front desk and our Security will take over. The hotel is not responsible for loss or theft of your belongings. Lost and found items will be kept at the front desk.

If violence occurs or the house rules are violated, the hotel deserves the right to remove you from the property and no refund will be given. Additional regulations are available in your guestroom and on the hotel website. In case of a fire, keep calm, follow the instructions, please leave the property as soon as possible and do not use the elevator!

Can I bring a speaker?

Using a small portable sound system is allowed in your own room. However it can only be used on background sound level and needs to be turned off after midnight due to your neighbors. Please always look after your neighbors and make sure you keep a peaceful environment.

Is it allowed to smoke in the hotel?

It is not allowed to smoke in the hotel. You can smoke on the rooftop terrace or outside in front of the hotel.

AFTERPARTY & ROOFTOP BBQ

Placeholder
Can I buy a afterparty or rooftop BBQ ticket, without a hotel package?

No, these tickets are only available in combination with a hotel package.

Where and when do the afterparties take place?

The afterparty takes place on the top floor of Leonardo Hotel Amsterdam Rembrandtpark. On Saturday & Sunday August 13th & 14th, from 23:00 till 04:00.

Where and when does the rooftop BBQ take place?

The Rooftop BBQ takes place on Friday August 12th from 19:00 till 23:00 at the hotel rooftop of Leonardo Hotel Amsterdam Rembrandtpark.

OTHER

Placeholder
Something went wrong with my booking

With questions regarding your booking please send an email to [email protected] with all the details about your purchase and your issue. 

I lost my hotel package confirmation email, what should I do?

If you purchased your hotel package via the Loveland Website or Yourticketprovider you can resend your booking confirmation email with the help of this website. 

If you purchased your package via Festicket please log-in to your account on this website to re-download your booking. 

My question is not on here, what should I do?

Please send an email with your question to [email protected] and we will get in contact with you as soon as possible.

POOL PARTY

Placeholder
HOW CAN I BUY A TICKET FOR LOVELAND POOL PARTY 2022?

You can get your Pool Party tickets here

WHAT ARE THE OPENING HOURS OF THE EVENT?

Friday August 6th from 21:00 till 3:00.

HOW DOES THE LOCKER SYSTEM WORK?

Lockers can be bought here or at the event for €15 with a 10€ deposit included in the price, which you will get back after returning the key. 

I lost my ticket

You can resend your booking confirmation email with the help of this website or you can send an email to [email protected] and we will help you out.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name and email address needs to filled in for every individual ticket. Later on, it is possible to change this data with the help of this website.

IS LOVELAND POOL PARTY 2022 CERTAIN TO TAKE PLACE?

We’re confident to return in 2022, but in case the festival is cancelled due to COVID-19, refund options will be available for tickets bought via official partners (Loveland Website/Yourticketprovider, Resident Advisor, Festicket, Ticketswap, Appic).

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected]. We will take a look into your inquiry and help you out.