FAQ
Loveland Festival | 25YRS
August 13 & 14 2022
LAST UPDATED: AUGUST 10, 2022
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HOW CAN I BUY A TICKET FOR LOVELAND FESTIVAL 2022?
Loveland Festival is sold out! You can find second hand tickets via our official partner Ticketswap.
Do I need to be vaccinated or tested to enter the event?
According to the regulations of the Dutch government, visitors do NOT need to be vaccinated or tested to enter the event. Please keep in mind that attendees must abide to the national guidelines of the RIVM and the rules that apply to events at that time.
CAN I USE MY LOVELAND FESTIVAL 2020 OR 2021 TICKET FOR THIS EVENT?
Yes, the tickets from 2021 were transferred to 2022.
If you did not apply for a refund your ticket is still valid.
If you purchased your ticket on our Website or via Ticketswap:
The new 2022 were sent to your email address in January. The sender was our ticket partner – Yourticketprovider.
Please take a look into your email inbox and spam folder too.
If you purchased your ticket via Resident Advisor, Festicket or Appic:
Please login to your account to re-download the ticket.
CAN I USE MY LOVELAND CARD FOR THIS EVENT?
Yes! Your 25 YR anniversary Loveland Card is valid for Loveland van Oranje 2022, 909 Festival 2022 and for both days of Loveland Festival 2022.
On the 26th of April our ticket partner – Yourticketprovider – resent the online format of the Loveland Cards to everyone who decided to keep it. From now you can also use this online ticket to enter the festivals instead of your psychical Loveland Card.
WHAT MEASURES ARE TAKEN AGAINST THE HEAT?
Free drinking water and sunscreen available at every toilet group. Please make sure you drink enough water, eat to keep your energy and salt levels up, regularly take rest in the shadow and protect your skin from the sun with keeping your shirt on.
WHAT PAYMENT METHODS ARE ACCEPTED?
The event has a token payment system. Get tokens with cash or card.
HOTEL PACKAGES
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How can I book a Loveland Hotel package?
The Loveland Hotel is fully booked. If you are still looking for accommodation for the Loveland Festival weekend please send an email to [email protected].
Is my hotel package ticket valid for both festival days?
Yes, your hotel package ticket is also your entry ticket for the Saturday and Sunday of Loveland Festival. On Sunday you can only enter the venue with this ticket in combination with your wristband.
What is included in the hotel package?
All hotel packages include 2 or 3 nights in the Loveland Hotel with/without hangover breakfast and two Weekend Tickets. A spacious double or twin bed guest room with private bathroom, free wi-fi, flat-screen tv, air conditioning, safe, hangover breakfast and access to all hotel facilities such as the gym, sauna and rooftop restaurant & bar.
For more details on the different hotel package types click here.
I made a 50% deposit on my hotel package, how do I pay the other 50%?
The deadline of the payment was the June 1st. If you have any questions about your deposit please send an email to [email protected]
I lost my 50% deposit email, what should I do?
The hotel packages are sold through Festicket, you can access your tickets, by logging in here, then click on your order. If you still can’t find it, please contact [email protected]
Is there age restriction for booking?
The minimum age for attending Loveland Festival is 18 years, therefore the age limit for booking a hotel package is also 18+.
I can’t attend anymore the festival, what can I do with my hotel package?
Hotel packages are non-refundable. However, you can change the name on the package ticket.
In case you have purchased your hotel package via the deposit sytem, the following applies.
The 50% deposits or non-refundable, but you can finish the payment of the package and change the name on the completed package ticket.
I have a backstage/golden/silver package, when do I receive my backstage wristband?
You will receive your backstage wristband upon arrival at the festival. Make sure to have your festival entry ticket ready too.
What are the cancellation policies?
The booking cannot be canceled or refunded. It is only possible to change the name on the booking.
IS THERE A POSSIBILITY TO CHANGE OR ADD TO MY BOOKING LATER ON?
It is also possible to change the name on your booking, but the deposit booking itself cannot be canceled or refunded. If you would like to change the name on the booking, please send an email to [email protected] with your booking details and the required change.
Can I book a room for more than 2 people?
No, every booking is for a double room (2 people). It is possible to make several bookings, but the room type cannot be changed and no extra bed can be placed.
Can I book two (or more) adjoining rooms?
You can make a request by sending an email to [email protected] with all booking references. No guarantees can be made but we will try to provide if the availability allows it.
Are there any additional costs?
Yes, at the end of your stay you will be charged 7% city tax and 3,-EUR per person per night hotel tax.
TRAVEL
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How do I get to the hotel?
The address of the hotel is Staalmeesterslaan 410, 1057 PH Amsterdam.
From the airport – Amsterdam Schiphol Airport is a 15-minute drive from the hotel and there is a free shuttle service from the Airport to the Hotel. The shuttle drives from and to the airport several times a day. In the bus you can use free wifi! You will find the bus outside the arrival hall. Check out the departure times of the shuttle service here.
By car – From the A10 Amsterdam Ring take exit s105 going to Geuzenveld/Slotermeer/De Baarsjes. Turn left onto the Jan van Galenstraat/s105, then turn left again onto the Jan van Tooropstraat. Take the third exit on the roundabout bringing you onto the Jan Evertsenstraat, then turn right onto the Staalmeesterslaan. After 300 meters, you will find the hotel on your right.
There is an indoor car park available on site for € 3,50 per hour or a maximum daily rate of € 25.
By public transport – The closest stop to the hotel is the Admiraal Helfrichstraat tram stop (line 13), offering a direct tram connection with Central Station and Dam Square in approximately 20 minutes. To plan your route use the site of the Amsterdam Municipal Transport Company, by clicking here.
HOW DO I GET FROM THE HOTEL TO THE FESTIVAL?
The address of the festival is President Allendelaan 3, 1064 GW Amsterdam.
By public transport – The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13, direction Geuzenveld), offering a direct tram connection with the closest stop to the festival Slotermeerlaan. The journey takes approximately 12 minutes.
By bike – The bike ride to the festival terrain takes 10 minutes. There are bikes available for rent in the hotel. For more info please turn to the hotel reception.
By foot – On foot it takes 30 minutes to arrive to the festival terrain. For more info please turn to the hotel reception.
Can I park at the hotel?
Yes, the following parking options are available to guests staying at Loveland Hotel (subject to availability):
- on-site parking/ parking garage
- electric vehicle charging station
- accessible parking.
What are the prices for parking at the hotel?
The indoor car park is available on site for € 3,50 per hour or a maximum daily rate of € 25.
MY STAY
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WHAT IS THE CHECK-IN/CHECK-OUT TIME?
Standard check-in is from 15:00, and check-out is until 12:00 (noon). Gold packages contain an early check-in from 12.00 (noon) and a late check-out until 14.30.
I am arriving early or leaving later. Can I leave my luggage at the hotel?
Yes, you can leave your luggage at the hotel before check-in or after check-out. If you wish to do so you can ask the receptionist for this service.
Is there a dining option at the hotel?
Yes, the hotel offers a top floor and rooftop terrace restaurant for lunch and dinner.
You can also enjoy a special hangover breakfast which is included in your package deal. Breakfast is served from 10:00 till 14:00 and includes rooftop access.
During this special Loveland weekend we offer tailor-made food items during the day.
HOW CAN I SUBMIT A SPECIAL REQUEST?
Special requests (such as the type of bed or diet requirements) can be added to your booking by sending an email to [email protected]
WHAT KIND OF PAYMENT METHODS ARE ACCEPTED AT THE HOTEL?
The hotel accepts American Express, MasterCard, VISA, Maestro and Debit Card.
The city tourist tax needs to be paid for all nights at the check-in.
If you would like to have early check-in or late check-out and it is not booked yet, you can contact the hotel to request it (+31(0)20 570 5740). The cost of this service also needs to be fulfilled at the check-in.
During your stay in the hotel, you can pay for items (food/drinks etc.) with the card types mentioned above. Room service also needs to be paid on the spot.
What is there to do at the hotel during my stay?
You can enjoy the rooftop BBQ (on Friday from 19:00 till 01:00), exclusive afterparties (on Saturday and Sunday from 23:00 till 04:00), a fitness room, sauna, and bicycle rental.
Can I go in and out the festival to go back to the hotel?
No, you can only enter once per day at the festival even if you have a weekend ticket.
Can I prolong my stay at the hotel before or after Loveland Festival 2021 | 25 YRS?
Yes you can book extra nights at the hotel through the hotel website.
What are the house rules at the hotel?
We kindly ask you to leave prohibited items (such as drugs, explosives, knives, weapons, fireworks, laughing gas etc.) at home. Your own food, drinks and alcohol can only be consumed in your own room and in the lobby of the hotel, but not in the restaurant, bar or the rooftop area. There is CCTV inside and outside the hotel. In case of a theft please go to our front desk and our Security will take over. The hotel is not responsible for loss or theft of your belongings. Lost and found items will be kept at the front desk.
If violence occurs or the house rules are violated, the hotel deserves the right to remove you from the property and no refund will be given. Additional regulations are available in your guestroom and on the hotel website. In case of a fire, keep calm, follow the instructions, please leave the property as soon as possible and do not use the elevator!
Can I bring a speaker?
Using a small portable sound system is allowed in your own room. However it can only be used on background sound level and needs to be turned off after midnight due to your neighbors. Please always look after your neighbors and make sure you keep a peaceful environment.
Is it allowed to smoke in the hotel?
It is not allowed to smoke in the hotel. You can smoke on the rooftop terrace or outside in front of the hotel.
AFTERPARTY & ROOFTOP BBQ
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Can I buy a afterparty or rooftop BBQ ticket, without a hotel package?
No, these tickets are only available in combination with a hotel package.
Where and when does the rooftop BBQ take place?
The Rooftop BBQ takes place on Friday August 12th from 19:00 till 23:00 at the hotel rooftop of Leonardo Hotel Amsterdam Rembrandtpark.
Where and when do the afterparties take place?
The afterparty takes place on the top floor of Leonardo Hotel Amsterdam Rembrandtpark. On Saturday & Sunday August 13th & 14th, from 23:00 till 03:30.
OTHER
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Something went wrong with my booking
With questions regarding your booking please send an email to [email protected] with all the details about your purchase and your issue.
I lost my hotel package confirmation email, what should I do?
My question is not on here, what should I do?
Please send an email with your question to [email protected] and we will get in contact with you as soon as possible.
POOL PARTY
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HOW CAN I BUY A TICKET FOR LOVELAND POOL PARTY 2022?
Tickets for the pool party are sold out. You can find second hand tickets via our official partner Ticketswap.
WHAT ARE THE OPENING HOURS OF THE EVENT?
Friday August 12, from 21:00 till 3:00.
HOW DOES THE LOCKER SYSTEM WORK?
Lockers can be bought here or at the event for €15 with a 10€ deposit included in the price, which you will get back after returning the key.
I lost my ticket
You can resend your booking confirmation email with the help of this website or you can send an email to [email protected] and we will help you out.
HOW DOES THE TICKET PERSONALIZATION WORK?
During the ticket purchase process, the ticket owner’s full name and email address needs to filled in for every individual ticket. Later on, it is possible to change this data with the help of this website.
I HAVE OTHER QUESTIONS/REMARKS.
Please send us an email to [email protected]. We will take a look into your inquiry and help you out.