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FAQ

FAQ

Loveland Festival | 25YRS
August 13 & 14 2022

LAST UPDATE: JULY 30TH 2021

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IS LOVELAND FESTIVAL 2021 CANCELLED?

The new government restrictions prevent all events from taking place until August 13th. This forces us to cancel Loveland Festival 2021, but we will return on the 13th & 14th of August 2022.

WILL THE LINE UP STAY THE SAME IN 2022?

We are thrilled to announce that the overwhelming majority of our lineup has already agreed to join us next year!

With over 75 acts already on board for 2022, and a belated anniversary edition to look forward to, we can’t wait for the moment that first bass drum finally kicks in! Check the already confirmed artists here

WHAT HAPPENS TO MY TICKET/HOTEL BOOKING/LOVELAND CARD?

All Loveland Festival & Pool Party & Hotel ticket holders have received a mail with further information on their ticket on the 30th of July.

This email was sent by our official ticket partners (Yourticketprovider, Festicket, Resident Advisor, Ticketswap, Appic).

Please check your inbox or spam folder.

WHAT IF I DIDN’T BUY A TICKET THROUGH OFFICIAL PARTNERS MENTIONED ABOVE?

We can’t guarantee the validity of tickets, if they have been bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels!

You could try to get in contact with the reseller or with the person that has sold you the ticket, if you bought it through a third-party reseller.

I PURCHASED SEVERAL TICKETS, WHAT SHOULD I DO?

If you purchased multiple tickets for Loveland Festival at different times or on different platforms, you will receive several emails in which you can choose what to do with the tickets.

Please check your inbox or spam folder.

I APPLIED FOR A REFUND, BUT THE AMOUNT IS NOT MATCHING.

When applying for a refund, the confirmation page only shows the amount paid for the 2nd part of your ticket payment.
Since in some cases there are 2 different people who paid for the 1st and 2nd half of the ticket, we will match the 1st halves to the 2nd halves and refund all of the tickets back to the bank account that was originally used for the two separate purchases.

I DIDN'T RECEIVE A REFUND EMAIL.

The refund mail was sent out by our official ticket partners.
Please check your email inbox/spam folder and search for the name of the platform (Yourticketprovider, Festicket, Ticketswap, Appic) where you purchased your ticket from.
Keep in mind that the deadline for refund requests is August 15.

I HAVE OTHER QUESTIONS/REMARKS.

Please send an email to [email protected].
We will take a look into your inquiry and help you out.

TICKETS

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CAN I BUY TICKETS AT THE ENTRANCE OF LOVELAND FESTIVAL?

There is no opportunity to buy tickets at the entrance. We recommend to buy the tickets online via our website.

How do I personalize my ticket?

During the ticket purchase process, the ticket owner’s full name and email address and other information needs to filled in for every individual ticket. Later on, it is possible to can change this data with the help of this website. 

How should I use my weekend ticket?

A weekend ticket is valid on both Saturday and Sunday. On Saturday your ticket will be scanned at the entrance and you will receive a wristband. On Sunday you can only enter the venue with you ticket in combination with you wristband.

How should I use my Loveland Card?

You can enter the event at the weekend entrance with your Loveland Card. It is possible to lend your Loveland Card to a friend.

Can someone else use my weekend ticket if I can only go one day?

No, a weekend ticket is only valid for one person/visitor.

CAN I RESELL MY TICKET?

After you’ve completed the 2nd part of the payment you are able to resell your tickets via Ticketswap from the 5th of July.

You can sell your day tickets, for the day mentioned on the ticket and your weekend tickets as one (but not partially for one day). It is not possible to go to the event on Saturday and sell your ticket for the Sunday. Blind birds and Loveland Cards are non-resellable, but your Loveland Card can be lend to a friend

Can my ticket be scanned from my mobile phone?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone off and start dancing.

I lost my ticket, what should I do?

Lost tickets can be found via this link: https://www.yourticketprovider.nl/ticketopvragen.
If you bought your ticket on Festicket or Resident Andvisor, please log in into your own account on the website of purchase.

I lost my Loveland Card, what should I do?

If you lost your Loveland Card, please visit this page and apply for a new one. This will cost you €5 (re-issue and service fees).

ENTRANCE

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Is Loveland Festival | 25YRS an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

What are the opening hours of the event?

Saturday August 7th from 12:00 till 23:00 Sunday August 8th from 13:00 till 23:00

Do I need to bring identification to the festival?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I leave the event and enter again later that day?

Unfortunately this is not possible in any case. Your ticket barcode can be scanned only once: thus, after leaving the event area, your right of access to the event site expires.
Stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Is the festival wheelchair accessible?

Yes, there are pathways and grounds on the festival accessible by wheelchair. There won’t be a wheelchair stage or special wheelchair-zone.

Does the festival have a zero tolerance drugs policy?

Loveland Festival | 25YRS maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring my medication with me?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected].

Can I bring sunscreen with me?

It is allowed to bring sunscreen but only in a small bottle and without spray head.

Am I allowed to bring a guide dog to the festival?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Do you sell earplugs?

During Loveland Festival Alpine earplugs will be available at the Alpine earplug booth. With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and the annoying ringing after the event. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest. The organization is not liable for any negative consequences that may occur.

Am I allowed to sell products at the event?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

POOL PARTY

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HOW CAN I BUY A TICKET FOR LOVELAND POOL PARTY?

At the moment the event is completely sold out. 

Since we work with a 50% deposit system it is possible that later on there will be visitors who do not complete their payment and some tickets become available but of course this is not a given. 

HOW DOES THE DEPOSIT SYSTEM WORK?

If you have trouble completing your deposit, but emailed us until Sunday 27th of June, we will take your request into consideration and you will get the possibility to finish your deposit.

WHAT ARE THE OPENING HOURS OF THE EVENT?

Friday August 6th from 21:00 till 3:00.

HOW DOES THE LOCKER SYSTEM WORK?

Lockers can be bought here or at the event for €15 with a 10€ deposit included in the price, which you will get back after returning the key. 

I lost my ticket

You can resend your booking confirmation email with the help of this website or you can send an email to [email protected] and we will help you out.

HOW DOES THE TICKET PERSONALIZATION WORK?

During the ticket purchase process, the ticket owner’s full name and email address needs to filled in for every individual ticket. Later on, it is possible to change this data with the help of this website.

WHAT HAPPENS TO MY TICKET IF THE EVENT CAN’T TAKE PLACE AS A RESULT OF THE PANDEMIC?

If the event can’t take place due to the consequences of the pandemic we will offer all ticket holders a selection of attainable compensations for their ticket. For more information please check our Terms and Conditions.

I HAVE OTHER QUESTIONS/REMARKS.

Please send us an email to [email protected]. We will take a look into your inquiry and help you out.

HOTEL PACKAGES

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HOW CAN I BOOK A LOVELAND HOTEL PACKAGE?

At the moment the hotel is completely booked.

Since we work with a 50% deposit system it is possible that there will be visitors who do not complete their payment and some rooms become available.

If we will have more rooms available we will announce this on our social media channels and via our newsletter so make sure you are subscribed to our mailing list (see the bottom of this page).

HOW DOES THE DEPOSIT SYSTEM WORK?

On the 30th of June you will receive an email from us with the steps on how to complete your remaining payment for your hotel booking. 

DO I NEED TO GET TESTED OR HAVE A PROOF OF VACCINATION TO ENTER THE HOTEL/FESTIVAL?

Yes, you will need to have a negative Dutch corona test result or proof of vaccination and have the corona check app downloaded on your smartphone. All ticket holders will be informed of the full procedure prior to the festival.

More info can be found here.

Is there age restriction for booking?

The minimum age for attending Loveland Festival is 18 years, therefore the age limit for booking a hotel package is also 18+.

What is included in the hotel package?

All hotel packages include 2 or 3 nights in the Loveland Hotel with hangover breakfast and two Weekend Tickets. You can also customize your stay with multiple extras such as early check-in & late check-out, rooftop BBQ, exclusive afterparties and even backstage access. 

For more details on the different hotel package types click here. 

If you already have a Loveland Festival ticket do not worry, you can upgrade your ticket with a hotel package! For more info on how to do so please check the questions above. 

What is included in my hotel booking?

A spacious double or twin bed guestroom with private bathroom, free wi-fi, flat-screen tv, air conditioning, safe, kettle, hangover breakfast and access to all hotel facilities such as the gym, sauna and rooftop restaurant & bar.

You can also add multiple extras to your booking such as early check-in & late check-out, rooftop BBQ, exclusive afterparties and even backstage access.

What are the cancellation policies?

The booking cannot be canceled or refunded. It is only possible to change the name on the booking.

In case you want to change the name on the booking you can do so via this link.

WHAT HAPPENS TO MY BOOKING IF LOVELAND FESTIVAL CANNOT HAPPEN AS A RESULT OF THE PANDEMIC?

If Loveland Festival cannot go through due to the pandemic you will have the opportunity to apply for a refund for your hotel booking (including all add-ons) bought via the Loveland Website, Yourticketprovider and Festicket. In this case you will receive your deposit (ex. fee) back within 2 weeks.

IS THERE A POSSIBILITY TO CHANGE OR ADD TO MY BOOKING LATER ON?

You can add extras such as check-in & late check-out, rooftop BBQ and exclusive afterparties to your already existing hotel package booking. To do so, please send an email to [email protected] with your booking details and the required add-ons. 

It is also possible to change the name on your booking, but the deposit booking itself cannot be canceled or refunded. If you would like to change the name on the booking, please send an email to [email protected] with your booking details and the required change. 

Can I book a room for more than 2 people?

No, every booking is for a double room (2 people). It is possible to make several bookings, but the room type cannot be changed and no extra bed can be placed.

Can I book two (or more) adjoining rooms?

You can make a request by sending an email to [email protected] with all booking references. No guarantees can be made but we will try to provide if the availability allows it.

TRAVEL

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How do I get to the hotel?

The address of the hotel is Staalmeesterslaan 410, 1057 PH Amsterdam. 

From the airport  Amsterdam Schiphol Airport is a 15-minute drive from the hotel and there is a free shuttle service from the Airport to the Hotel. The shuttle drives from and to the airport several times a day. In the bus you can use free wifi! You will find the bus outside the arrival hall. Check out the departure times of the shuttle service here.  

By car – From the A10 Amsterdam Ring take exit s105 going to Geuzenveld/Slotermeer/De Baarsjes. Turn left onto the Jan van Galenstraat/s105, then turn left again onto the Jan van Tooropstraat. Take the third exit on the roundabout bringing you onto the Jan Evertsenstraat, then turn right onto the Staalmeesterslaan. After 300 meters, you will find the hotel on your right. 

There is an indoor car park available on site for € 3,50 per hour or a maximum daily rate of € 25. 

By public transport  The closest stop to the hotel is the Admiraal Helfrichstraat tram stop (line 13), offering a direct tram connection with Central Station and Dam Square in approximately 20 minutes. To plan your route use the site of the Amsterdam Municipal Transport Company, by clicking here. 

HOW DO I GET FROM THE HOTEL TO THE FESTIVAL?

The address of the festival is President Allendelaan 3, 1064 GW Amsterdam.

By public transport  The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13, direction Geuzenveld), offering a direct tram connection with the closest stop to the festival Slotermeerlaan. The journey takes approximately 12 minutes. 

By bike  The bike ride to the festival terrain takes 10 minutes. There are bikes available for rent in the hotel. For more info please turn to the hotel reception.  

By foot  On foot it takes 30 minutes to arrive to the festival terrain. For more info please turn to the hotel reception. 

Can I park at the hotel?

Yes, the following parking options are available to guests staying at Loveland Hotel (subject to availability):

  • on-site parking/ parking garage
  • electric vehicle charging station
  • accessible parking.
What are the prices for parking at the hotel?

The indoor car park is available on site for € 3,50 per hour or a maximum daily rate of € 25.

MY STAY

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WHAT IS THE CHECK-IN/CHECK-OUT TIME?

Standard check-in is from 15:00, and check-out is until 12:00 (noon). You can also add an early check-in from 12.00 (noon) and a late check-out until 14.30 to your already existing booking. To do so, please send an email to [email protected] with your booking details and the required add-ons or contact the hotel via +31(0)20 570 5740 and ask for this extra service to be added to your booking. 

I am arriving early or leaving later. Can I leave my luggage at the hotel?

Yes, you can leave your luggage at the hotel before check-in or after check-out. If you wish to do so you can ask the receptionist for this service.

Is there a dining option at the hotel?

Yes, the hotel offers a top floor and rooftop terrace restaurant for lunch and dinner.
You can also enjoy a special hangover breakfast which is included in your package deal. Breakfast is served from 10:00 till 14:00 and includes rooftop access.
During this special Loveland weekend we offer tailor-made food items during the day.

HOW CAN I SUBMIT A SPECIAL REQUEST?

Special requests (such as the type of bed or diet requirements) can be added to your booking when the second 50% of the price is paid.

WHAT KIND OF PAYMENT METHODS ARE ACCEPTED AT THE HOTEL?

The hotel accepts American Express, MasterCard, VISA, Maestro and Debit Card.
The city tourist tax needs to be paid for all nights at the check-in.
If you would like to have early check-in or late check-out and it is not booked yet, you can contact the hotel to request it (+31(0)20 570 5740). The cost of this service also needs to be fulfilled at the check-in.

During your stay in the hotel, you can pay for items (food/drinks etc.) with the card types mentioned above. Room service also needs to be paid on the spot.

What is there to do at the hotel during my stay?

You can enjoy the rooftop BBQ (on Friday from 19:00 till 01:00), exclusive afterparties (on Saturday and Sunday from 23:00 till 04:00), a fitness room, sauna, and bicycle rental.

Can I go in and out the festival to go back to the hotel?

No, you can only enter once per day at the festival even if you have a weekend ticket.

Can I prolong my stay at the hotel before or after Loveland Festival 2021 | 25 YRS?

Yes you can book extra nights at the hotel through the hotel website.

OTHER

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I DIDN’T RECEIVE A CONFIRMATION EMAIL/I RECEIVED ONLY A PART OF MY BOOKING/I RECEIVED MY BOOKING INCORRECTLY.

With questions regarding your booking please send an email to [email protected] with all the details about your purchase and your issue. 

I lost my hotel package confirmation email, what should I do?

If you purchased your hotel package via the Loveland Website or Yourticketprovider you can resend your booking confirmation email with the help of this website. 

If you purchased your package via Festicket please log-in to your account on this website to re-download your booking. 

My question is not on here, what should I do?

Please send an email with your question to [email protected] and we will get in contact with you as soon as possible.

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