Back to the top

FAQ

FAQ

Loveland Festival | 25YRS
August 7 & 8, 2021
COVID-19 FAQ

All the latest news about the Coronavirus – LAST UPDATE: 29 JAN 2021

Placeholder
Can I buy ticket for Loveland Festival 2021?

Yes, regular ticket sale starts Tuesday February 2nd at 12:00 pm (noon).  

Is Loveland Festival 2021 certain to take place this year?

Although we are optimistic about the future, there is still a chance the festival can’t take place. In that case all ticketholders will get the opportunity to apply for a refund.

How does the deposit system work?

We are very confident we will party together with you this summer. However, since these are uncertain times, we only ask for a 50% deposit. After your deposit is done, there are two possible scenarios:

● When we get the final go for Loveland Festival, you pay the other half and receive your ticket by mail.*

● At the moment, Loveland Festival will go ahead as planned. If somehow, government regulations force us otherwise, you will receive your deposit (ex. fee) back within 2 weeks.

* Deposit will not be refunded if the festival does take place, for details check our terms and conditions

What happens to my ticket if the festival can’t take place this year as a result of the pandemic?

If the festival can’t take place due to the consequences of the pandemic you will get the opportunity to apply for a refund. For more information please check our Terms and Conditions

Will I also get a refund on my locker, parking and/or shuttle bus ticket?

If the festival can’t take place due to the consequences of the pandemic you will get the opportunity to apply for a refund. For more information please check our Terms and Conditions

What if I have a Loveland Card?

Your Loveland Card for this year’s festivals will automatically be converted into a card valid for Loveland van Oranje 2021, 909 Festival 2021 and both days of Loveland Festival 2021. By holding on to your card you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together. 

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase. 

I kept my Loveland Festival 2020 ticket for 2021 edition. What should I do?

If you bought a ticket for Loveland Festival 2020 and kept it for Loveland Festival 2021. Your original ticket will remain valid. When we are certain the festival can take place you will receive an updated ticket. No further action from your side is necessary for this. 
If the festival can’t take place this year you will once again get the opportunity to apply for a refund. 

I have a Loveland Card for 2021. What should I do?

If you bought a Loveland Card for 2020 and kept it for 2021. Your Loveland Card will remain valid.  No further action from your side is necessary for this. 
If the festival can’t take place this year you will once again get the opportunity to apply for a refund. 

QUESTIONS ABOUT
LOVELAND FESTIVAL

TICKETS

Placeholder
How should I use my day ticket?

When you bought a day ticket you will receive one ticket. You’ll receive your ticket per e-mail. This ticket will be scanned at the entrance.

How should I use my weekend ticket?

A weekend ticket is valid on both Saturday and Sunday. On Saturday your ticket will be scanned at the entrance and you will receive a wristband. On Sunday you can only enter the venue with you ticket in combination with you wristband.

How should I use my Loveland Card?

You can enter the event at the weekend entrance with your Loveland Card. It is possible to lend your Loveland Card to a friend.

Can someone else use my weekend ticket it I can only go one day?

No, a weekend ticket is only valid for one person/visitor.

Can we buy tickets at the entrance of Loveland Festival | 25 YRS?

There is no opportunity to buy tickets at the entrance. We recommend to buy the tickets online, beforehand. Get your tickets here

How do I personalize my ticket?

After the purchase of your ticket you will receive an e-mail with the question to fill in personal information from every individual ticket owner. When the data is filled in, your tickets will be send to your e-mail account.

Can I resell my ticket?

It is not possible to resell your deposit, after you’ve completed the 2nd part of the payment you are able to resell your tickets. You can sell your day tickets, for the day mentioned on the ticket. You can resell your weekend tickets as one. But not partially for one day. It is not possible to go to the event on Saturday and sell your ticket for the Sunday. Blind birds and Loveland Cards are non-resellable. But your Loveland Card can be lend to a friend.

Can my ticket be scanned from my mobile phone?

The e-ticket can be scanned from your phone, but make sure you download it upfront, have your batteries loaded and turn your screen brightness fully up at the entrance to ensure a steady flow going in. Then, it’s time to put your phone off and start dancing.

Can I sell my products at the event?

It is prohibited to sell or trade any merchandise or products at the event area and parking areas without the consent of the organization.

Where can I get tickets?

Separate tickets for Loveland Festival 2021 are sold out. You still have a chance to join us this year by purchasing a hotel package. The organization strongly recommends not to buy any tickets through a third party selling point. If there is no other way, we recommend using Ticketswap, to reduce the chance of buying false tickets.

I lost my ticket, what should I do?

Lost tickets can be found via this link: https://www.yourticketprovider.nl/ticketopvragen.
If you bought your ticket on Festicket or Resident Andvisor, please log in into your own account on the website of purchase.

I lost my Loveland Card, what should I do?

If you lost your Loveland Card, please visit this page and apply for a new one. This will cost you €5 (re-issue and service fees).

ENTRANCE

Placeholder
Is Loveland Festival | 25YRS an 18+ event?

Yes, visitors under 18 will not be allowed (even when accompanied by a parent, guardian and / or other adults).

What are the opening hours of the event?

Saturday August 8th from 12:00 till 23:00 Sunday August 9th from 13:00 till 23:00

Do I need to bring identification to the festival?

At the request of a security staff member you should be able to identify yourself. If you do not have a valid identity document you will be denied access without right to refund of the entry fee. Valid identification means a passport, identity card or driving license. Copies will not be accepted.

Can I leave the event and enter again later that day?

Unfortunately this is not possible in any case. Your ticket barcode can be scanned only once: thus, after leaving the event area, your right of access to the event site expires.
Stamps or other methods will not be used to identify previous accessed visitors.

Is there a security check upon entering the festival?

Every visitor that enters the event area will be checked by a security employee. It’s allowed to request the search to be executed by an employee of the same sex. This check is set to all visitors, guests, employees and artists in order to protect the general safety on the event. Refusing the check will lead to denied access to the event.

Is the festival wheelchair accessible?

Yes, there are pathways and grounds on the festival accessible by wheelchair. There won’t be a wheelchair stage or special wheelchair-zone.

Am I allowed to bring drugs onto the festival?

Loveland Festival | 25YRS maintains a zero tolerance policy on drugs. It is forbidden to use or possess or trade any drugs at the event. When the organization spots or confirms any infringements, the offender can be handed over to the police. When the delinquent is being caught trading drugs he/she will be transferred over to the police. Before entering the event you will be able to deposit drugs in the designated drugs barrels without being charged with any consequences.

Am I allowed to bring my medication with me?

The use of medication is allowed when the medication is based on medical grounds and is still sealed. In any case the user needs to have a signed statement by an MD to show the organization. In addition to the written statement, identification with an ID or a passport is also required.

What am I not allowed to bring with me inside the festival?

It is forbidden to enter the event area with the following products or materials: Soft drugs, hard drugs, food, (alcoholic) drinks, glassware, (plastic) bottles, cans, flags, sticks, umbrellas, walking sticks (except medical crutches and tools), pets, banners, objects with discriminating and/or provocative texts and/or expressions, battle-, cross-, fire- or shot weapons or other objects that could be used as a weapon, objects which may negatively affect the safety, health or well-being of the visitors, spray cans, atomizers, fireworks, torches, means of transport, professional video-, audio-, recording- and photo equipment (does not include digital compact cameras and mobile phones with camera function).

When in doubt contact us on [email protected].

Can I bring sunscreen with me?

It is allowed to bring sunscreen but only in a small bottle and without spray head.

Am I allowed to bring a guide dog to the festival?

It is allowed to visit our event with a guide dog, but we don’t encourage it considering the loud music and crowdedness. If you are planning on visiting one of our events with a guide dog, we ask that you contact us beforehand by sending an email to [email protected] so we can inform you about the best way to enter the festival.

Do you sell earplugs?

You can buy earplugs at our event. Loud music will be produced at the event area. The organization is not liable for any negative consequences that may occur. The organization recommends using earplugs or occasionally visiting some of the quiet areas to give your ears some rest.

QUESTIONS ABOUT
LOVELAND HOTEL

BOOKING

Placeholder
CAN I BOOK A LOVELAND HOTEL PACKAGE?

Yes, the Loveland Hotel reservations are available. You can book a package that includes a Loveland Festival Weekend ticket, or you can upgrade your already existing Loveland Festival Weekend ticket or your Loveland Card for the ultimate weekend experience. For more info on this, please check the FAQ’s below.

Is there age restriction for booking?

The minimum age for attending Loveland Festival is 18 years, therefore the age limit for booking a hotel package is also 18+.

CAN I BOOK A HOTEL PACKAGE IF I ALREADY HAVE A WEEKEND TICKET/LOVELAND CARD?

If you already have a Loveland Festival Weekend ticket or a Loveland Card you can upgrade to hotel package with entering your personal voucher code (that you received via email on the 8th of April) on this page 

If you haven’t received this mail please check your spam inbox too or contact us via [email protected] 

CAN I BOOK A HOTEL PACKAGE IF I HAVE A SATURDAY/SUNDAY TICKET?

If you have a one day ticket and you would like to upgrade to hotel package please send us an email to [email protected] with your booking details (REF Number, name, email).

What is included in the hotel package?

All hotel packages include 2 or 3 nights in the Loveland Hotel with hangover breakfast and two Weekend Tickets. You can also customize your stay with multiple extras such as early check-in & late check-out, rooftop BBQ, exclusive afterparties and even backstage access. 

For more details on the different hotel package types click here. 

If you already have a Loveland Festival ticket do not worry, you can upgrade your ticket with a hotel package! For more info on how to do so please check the questions above. 

What is included in my hotel booking?

A spacious double or twin bed guestroom with private bathroom, free wi-fi, flat-screen tv, air conditioning, safe, kettle, hangover breakfast and access to all hotel facilities such as the gym, sauna and rooftop restaurant & bar.

You can also add multiple extras to your booking such as early check-in & late check-out, rooftop BBQ, exclusive afterparties and even backstage access.

HOW DOES THE DEPOSIT SYSTEM WORK?

We are very confident we will party together with you this summer. However, since these are uncertain times, we only ask for a 50% deposit. After your deposit is done, there are two possible scenarios:

  • When we get the final go for Loveland Festival, you pay the other half and receive your hotel booking by mail.*
  • At the moment, Loveland Festival is going ahead as planned. If somehow, government regulations force us otherwise, you will receive your deposit (ex. fee) back within 2 weeks.

* Deposit will not be refunded if the event does take place, for details check our terms and conditions

What are the cancellation policies?

The booking cannot be canceled or refunded. It is only possible to change the name on the booking.
In case you want to change the name on the booking you can send an email to [email protected] with your booking details and the required change.

WHAT HAPPENS TO MY BOOKING IF LOVELAND FESTIVAL CANNOT HAPPEN AS A RESULT OF THE PANDEMIC?

If Loveland Festival cannot go through due to the pandemic you will have the opportunity to apply for a refund for your hotel booking (including all add-ons) bought via the Loveland Website, Yourticketprovider and Festicket. In this case you will receive your deposit (ex. fee) back within 2 weeks.

IS THERE A POSSIBILITY TO CHANGE OR ADD TO MY BOOKING LATER ON?

You can add extras such as check-in & late check-out, rooftop BBQ and exclusive afterparties to your already existing hotel package booking. To do so, please send an email to [email protected] with your booking details and the required add-ons. 

It is also possible to change the name on your booking, but the deposit booking itself cannot be canceled or refunded. If you would like to change the name on the booking, please send an email to [email protected] with your booking details and the required change. 

Can I book a room for more than 2 people?

No, every booking is for a double room (2 people). It is possible to make several bookings, but the room type cannot be changed and no extra bed can be placed.

Can I book two (or more) adjoining rooms?

You can make a request by sending an email to [email protected] with all booking references. No guarantees can be made but we will try to provide if the availability allows it.

TRAVEL

Placeholder
How do I get to the hotel?

The address of the hotel is Staalmeesterslaan 410, 1057 PH Amsterdam. 

From the airport  Amsterdam Schiphol Airport is a 15-minute drive from the hotel and there is a free shuttle service from the Airport to the Hotel. The shuttle drives from and to the airport several times a day. In the bus you can use free wifi! You will find the bus outside the arrival hall. Check out the departure times of the shuttle service here.  

By car – From the A10 Amsterdam Ring take exit s105 going to Geuzenveld/Slotermeer/De Baarsjes. Turn left onto the Jan van Galenstraat/s105, then turn left again onto the Jan van Tooropstraat. Take the third exit on the roundabout bringing you onto the Jan Evertsenstraat, then turn right onto the Staalmeesterslaan. After 300 meters, you will find the hotel on your right. 

There is an indoor car park available on site for € 3,50 per hour or a maximum daily rate of € 25. 

By public transport  The closest stop to the hotel is the Admiraal Helfrichstraat tram stop (line 13), offering a direct tram connection with Central Station and Dam Square in approximately 20 minutes. To plan your route use the site of the Amsterdam Municipal Transport Company, by clicking here. 

HOW DO I GET FROM THE HOTEL TO THE FESTIVAL?

The address of the festival is President Allendelaan 3, 1064 GW Amsterdam.

By public transport  The closest stop to the hotel is Admiraal Helfrichstraat tram stop (line 13, direction Geuzenveld), offering a direct tram connection with the closest stop to the festival Slotermeerlaan. The journey takes approximately 12 minutes. 

By bike  The bike ride to the festival terrain takes 10 minutes. There are bikes available for rent in the hotel. For more info please turn to the hotel reception.  

By foot  On foot it takes 30 minutes to arrive to the festival terrain. For more info please turn to the hotel reception. 

Can I park at the hotel?

Yes, the following parking options are available to guests staying at Loveland Hotel (subject to availability):

  • on-site parking/ parking garage
  • electric vehicle charging station
  • accessible parking.
What are the prices for parking at the hotel?

The indoor car park is available on site for € 3,50 per hour or a maximum daily rate of € 25.

MY STAY

Placeholder
WHAT IS THE CHECK-IN/CHECK-OUT TIME?

Standard check-in is from 15:00, and check-out is until 12:00 (noon). You can also add an early check-in from 12.00 (noon) and a late check-out until 14.30 to your already existing booking. To do so, please send an email to [email protected] with your booking details and the required add-ons or contact the hotel via +31(0)20 570 5740 and ask for this extra service to be added to your booking. 

I am arriving early or leaving later. Can I leave my luggage at the hotel?

Yes, you can leave your luggage at the hotel before check-in or after check-out. If you wish to do so you can ask the receptionist for this service.

Is there a dining option at the hotel?

Yes, the hotel offers a top floor and rooftop terrace restaurant for lunch and dinner.
You can also enjoy a special hangover breakfast which is included in your package deal. Breakfast is served from 10:00 till 14:00 and includes rooftop access.
During this special Loveland weekend we offer tailor-made food items during the day.

HOW CAN I SUBMIT A SPECIAL REQUEST?

Special requests (such as the type of bed or diet requirements) can be added to your booking when the second 50% of the price is paid.

WHAT KIND OF PAYMENT METHODS ARE ACCEPTED AT THE HOTEL?

The hotel accepts American Express, MasterCard, VISA, Maestro and Debit Card.
The city tourist tax needs to be paid for all nights at the check-in.
If you would like to have early check-in or late check-out and it is not booked yet, you can contact the hotel to request it (+31(0)20 570 5740). The cost of this service also needs to be fulfilled at the check-in.

During your stay in the hotel, you can pay for items (food/drinks etc.) with the card types mentioned above. Room service also needs to be paid on the spot.

What is there to do at the hotel during my stay?

You can enjoy the rooftop BBQ (on Friday from 19:00 till 01:00), exclusive afterparties (on Saturday and Sunday from 23:00 till 04:00), a fitness room, sauna, and bicycle rental.

Can I go in and out the festival to go back to the hotel?

No, you can only enter once per day at the festival even if you have a weekend ticket.

Can I prolong my stay at the hotel before or after Loveland Festival 2021 | 25 YRS?

Yes you can book extra nights at the hotel through the hotel website.

OTHER

Placeholder
I DIDN’T RECEIVE A CONFIRMATION EMAIL/I RECEIVED ONLY A PART OF MY BOOKING/I RECEIVED MY BOOKING INCORRECTLY.

With questions regarding your booking please send an email to [email protected] with all the details about your purchase and your issue. 

I lost my hotel package confirmation email, what should I do?

If you purchased your hotel package via the Loveland Website or Yourticketprovider you can resend your booking confirmation email with the help of this website. 

If you purchased your package via Festicket please log-in to your account on this website to re-download your booking. 

My question is not on here, what should I do?

Please send an email with your question to [email protected] and we will get in contact with you as soon as possible.