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FAQ

FAQ

Loveland Festival | 25YRS
August 7 & 8, 2021
COVID-19 FAQ

All the latest news about the Coronavirus – LAST UPDATE: 20 SEP 2020

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Was Loveland Festival 2020 cancelled due to the coronavirus?

Unfortunately, the ban on events due to the coronavirus made it impossible to go ahead with Loveland Festival as planned, but health comes above all. 

However, there is a much-needed silver lining in these sad times. Our team has been working round the clock and we are more than delighted to announce the return of Loveland Festival (August 7th and 8th) and the Loveland Pool Party (August 6th) in 2021 with the same lineup!

How do I apply for a refund for Loveland Festival 2020?

Your ticket for this year’s festival will automatically be converted into a ticket valid for Loveland Festival 2021. By holding on to your ticket you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together. 

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase.  

What if I bought my ticket through Ticketswap, Resident Advisor, Festicket or Appic?

All tickets bought through our official ticket partners Ticketswap, Resident Advisor, Festicket and Appic are also refunded. 

I didn’t buy a ticket through your official partners mentioned above, can I still get a refund?

We can’t guarantee a refund for tickets bought through any other third-party reseller and non-official partners. Please make sure to always buy your tickets through our official channels.  

You could try to get in contact with the reseller and/or with the person that has sold you the ticket if you bought it through a third-party reseller, as he/she already received an email with information regarding the refund. 

Will I also get a refund on my locker, parking and/or shuttle bus ticket?

All ticket types, including the locker, parking and shuttle bus tickets are refunded.  

What if I have a Loveland Card?

Your Loveland Card for this year’s festivals will automatically be converted into a card valid for Loveland van Oranje 2021, 909 Festival 2021 and both days of Loveland Festival 2021. By holding on to your card you are helping the entire industry to get through the next few months a great deal. Every year a lot of freelancers are depended on the festival season. Many suffer the consequences of expenses already made. But we can stand tall together. 

Your support will also make sure that, together with all parties involved, we can create the most wonderful festival experiences for all of our visitors after this crisis is over. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase. 

I applied for a refund when will I receive my money?

At the moment we processed all refund requests we received. If you applied for a refund before 30th of May, you should have already received your refund. 

If you have any questions about the refund process, please send an email to [email protected] with all the details about your purchase. 

What happens if the event will not go through in 2021?

In case the event will not happen in 2021, all tickets purchased through official channels will be refunded, just as this year. 

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